Alignment with Business Goals ACCISO Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A logistics company is planning a new route optimization system. The project sponsor is the VP of Operations, but the finance department controls the budget. The IT team has identified that the system will reduce fuel costs. Which stakeholder should be primarily engaged to ensure the project is funded and aligned with business goals?

   • AThe IT team, because they will implement the system.
   • BThe VP of Operations, because they are the sponsor and will benefit from the system.
   • CThe drivers, because they will use the system daily.
   • DThe finance department, because they control the budget and need to see the cost-benefit case.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A mid-sized company is adopting COBIT to improve IT governance. The board of directors wants to see how IT investments contribute to business value. Which COBIT-aligned practice should be implemented first?

   • ADefine a value delivery framework that links IT investments to business outcomes and tracks benefits realization.
   • BImplement a strict change management process for all IT systems.
   • CHire a chief information officer to oversee IT operations.
   • DPurchase a new IT service management tool to improve incident response.
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A multinational corporation is adopting COBIT to improve IT governance. The board wants to ensure that IT investments are aligned with the company's strategy of expanding into new markets. Which COBIT component would most directly support this alignment?

   • AThe goals cascade that links enterprise goals to IT goals and related processes.
   • BThe capability levels that assess the maturity of IT processes.
   • CThe information criteria that define quality requirements for information.
   • DThe governance objectives that describe IT-related goals.
   Reveal Solution Discussion Select an answer first
5. 24application · easy

   A retail chain has implemented a new customer relationship management (CRM) system to increase repeat purchases. Six months after launch, the IT team reports the system is running with 99.9% uptime. However, the marketing director says the initiative has not delivered value. Which metric would best demonstrate business value?

   • APercentage change in repeat purchase rate among customers using the CRM.
   • BNumber of help desk tickets related to the CRM system.
   • CTotal cost of the CRM implementation compared to the original budget.
   • DAverage response time of the CRM application.
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   A regional bank's IT team has been delivering high-availability infrastructure projects that consistently meet technical SLAs, but the board is concerned that IT spending is not contributing to the bank's strategic goal of expanding digital lending. The CISO is asked to improve business-IT alignment. Which action would most directly address the board's concern?

   • AIncrease the frequency of IT status reports to the board, focusing on infrastructure uptime and incident resolution times.
   • BAdopt a new IT governance framework such as COBIT to formalize IT decision-making processes.
   • CConduct a stakeholder analysis to identify who in the bank cares about digital lending, then document their preferences.
   • DRedefine IT project success criteria to include business outcome metrics such as digital loan origination volume and time-to-market for new lending features.
   Reveal Solution Discussion Select an answer first