Vendor Management and Procurement Processes ACCISO Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which of the following is a common method for monitoring vendor performance?

   • AReviewing the vendor's internal employee handbook
   • BReading the vendor's marketing brochures
   • CConducting periodic service reviews with the vendor
   • DChecking the vendor's social media posts
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2. 2foundation · easy

   What is the first step in the end-to-end procurement process?

   • AContract management
   • BVendor selection
   • CNeeds identification
   • DContract award
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4. 3application · medium · select all that apply

   A company has a contract with a cloud service provider that includes an SLA for 99.95% availability. The company's IT team wants to monitor the provider's performance. Select all the methods that would be effective for monitoring this SLA.

   • ARely solely on the provider's self-reported uptime statistics.
   • BSet up alerts for any service degradation or outage events.
   • CDeploy external monitoring tools that periodically check the service's availability from outside the provider's network.
   • DConduct a one-time penetration test at the beginning of the contract.
   • EReview the provider's monthly uptime reports and compare them with internal monitoring data.
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5. 4expert · hard

   A company has a managed IT services vendor that consistently meets its SLA for system uptime. However, the company's internal stakeholders are dissatisfied because the vendor's incident reports are often late and lack root-cause analysis. The contract's SLA does not address reporting quality. What should the company do?

   • AAccept the situation because the vendor meets the uptime SLA.
   • BWork with the vendor to add reporting-quality metrics to the SLA, such as report timeliness and completeness, and monitor them going forward.
   • CIgnore the internal complaints because they are not part of the contract.
   • DTerminate the vendor immediately and find a new one.
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6. 5application · medium

   A manufacturing company needs to procure a new ERP system. The procurement team has defined the requirements and is now in the process of soliciting proposals from potential vendors. What is the NEXT step in the procurement process after receiving and evaluating the proposals?

   • AImmediately award the contract to the lowest-cost vendor
   • BConduct due diligence and vendor demonstrations to verify capabilities
   • CBegin contract negotiations with all vendors who submitted proposals
   • DDevelop a detailed project plan for implementation
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