Vendor Management and Procurement Processes ACCISO Practice Questions (Page 6)

Questions 26–30

1. 26expert · hard

   A company has a contract with a vendor that includes an SLA for 99.9% uptime. The vendor has been consistently meeting the SLA, but the company's business has grown, and the current SLA is no longer sufficient for the company's needs. The company wants to increase the SLA to 99.99%. What is the BEST approach?

   • AThreaten to terminate the contract if the vendor does not agree to the new SLA
   • BWait until the contract renewal to request the higher SLA
   • CAssume the vendor will meet the higher SLA without a contract change
   • DInitiate a contract amendment discussion with the vendor, explaining the business need and negotiating the cost implications
   Reveal Solution Discussion Select an answer first
2. 27application · medium · select all that apply

   A company has a strategic partnership with a key technology vendor. The company wants to strengthen the relationship and ensure mutual benefit. Select all the practices that would support effective vendor relationship management.

   • AHold regular business review meetings to discuss performance, upcoming needs, and strategic direction.
   • BEstablish a joint governance committee to resolve issues and make decisions collaboratively.
   • CLimit communication to only contractual obligations to avoid unnecessary interactions.
   • DKeep all contract negotiations adversarial to get the best possible price.
   • EShare the company's long-term roadmap with the vendor to enable collaborative planning.
   Check answers Discussion Select an answer first
4. 28expert · hard

   A bank is negotiating a contract with a cybersecurity vendor for 24/7 monitoring services. The vendor has proposed an SLA with a 99.9% uptime guarantee but is unwilling to include a clause that allows the bank to audit the vendor's security controls. The bank's compliance team insists on audit rights to satisfy regulatory requirements. What is the best course of action?

   • ATerminate the negotiation and select a different vendor that offers audit rights.
   • BNegotiate a compromise, such as allowing third-party audit reports (e.g., SOC 2) or a limited right to audit with reasonable notice.
   • CSign the contract and rely on the vendor's annual self-assessment.
   • DAccept the SLA without audit rights because the vendor's uptime guarantee is sufficient.
   Reveal Solution Discussion Select an answer first
5. 29application · medium

   A retail company is negotiating a contract with a managed security services provider. The company wants to ensure that the provider is held accountable for response times to security incidents. Which contract element is most important to include?

   • AA detailed service-level agreement (SLA) that specifies measurable response-time targets and penalties for non-compliance.
   • BA non-disclosure agreement (NDA) to protect the company's confidential information.
   • CA clause that allows the company to terminate the contract at any time without cause.
   • DA payment schedule that ties all payments to the completion of the contract term.
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6. 30foundation · easy

   What is the primary objective of a vendor exit strategy?

   • ATo maximize the vendor's profits during the termination period
   • BTo avoid any communication with the vendor after termination
   • CTo minimize disruption to business operations and ensure data security during the transition
   • DTo make the termination process as quick as possible without any planning
   Reveal Solution Discussion Select an answer first