Issue Management PK0-005 Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A project manager is closing a project that had a significant issue with a data migration that was resolved after several attempts. The project manager wants to document the outcome for future reference. What is the MOST valuable information to include in the lessons learned?

   • AThe root cause of the issue and the steps that led to a successful resolution.
   • BThe names of the team members who were involved in the resolution.
   • CThe total cost of the issue and the impact on the project budget.
   • DA summary of the issue and the final status of 'resolved'.
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2. 12application · medium

   A project team is using a shared spreadsheet to track issues. The project manager notices that team members are overwriting each other's updates, and the status of several issues is now inaccurate. The project manager needs a more reliable method that also provides a clear audit trail. Which action should the project manager take?

   • AContinue using the spreadsheet but enforce a rule that only the project manager can edit it.
   • BMigrate to a dedicated issue tracking tool with version history, assignment, and status workflow features.
   • CCreate a second spreadsheet for team members to use, keeping the original as the official record.
   • DAsk the team to email their updates to the project manager, who will consolidate them into the spreadsheet daily.
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4. 13application · medium

   A project manager is managing a project where a key stakeholder has requested daily updates on a specific issue. The project manager has been providing updates via email. The stakeholder is now requesting a more immediate method. What should the project manager do?

   • AEscalate the stakeholder's request to the project sponsor.
   • BAsk the stakeholder to check the issue tracking tool for updates.
   • CSchedule a brief daily stand-up call with the stakeholder to discuss the issue.
   • DContinue with email updates and explain that it is the standard process.
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5. 14application · medium

   During a marketing campaign project, a team member reports that a graphic designer has been consistently late in delivering assets. This has not yet affected the schedule, but the project manager is concerned. How should the project manager categorize this issue?

   • AAs a high-priority issue, because it involves a team member.
   • BAs a change request, because it affects the project plan.
   • CAs a risk, because it is a potential future problem.
   • DAs a low-priority issue, because it has not yet impacted the schedule.
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6. 15application · medium

   A key vendor informs the project manager that a critical component will be delayed by three weeks. The project team has identified a substitute component from another vendor that is available immediately but costs 15% more. The project has a small budget reserve. What is the most appropriate resolution technique for the project manager to use?

   • AUse the budget reserve to purchase the substitute component and keep the schedule.
   • BEscalate the issue to the project sponsor without taking any other action.
   • CAsk the original vendor to cover the cost difference of the substitute.
   • DAccept the delay and adjust the project schedule.
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