Issue Management PK0-005 Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A project manager is leading a software implementation. During a status meeting, a developer mentions that a third-party API the project depends on will be deprecated in two months, which is before the planned go-live date. The project manager records this in the issue log. What should the project manager do NEXT?

   • AImmediately escalate the issue to the project sponsor to request additional funding for a new API integration.
   • BAssess the impact on the project schedule and budget, then prioritize the issue in the issue log.
   • CClose the issue because the deprecation date is outside the current reporting period.
   • DAssign the issue to the developer who reported it and ask for a workaround plan by the next sprint.
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2. 2expert · hard

   A project is implementing a new CRM system. During user acceptance testing, a critical bug is found that prevents a core business process from being completed. The vendor has a fix, but it requires a database schema change that will take two days to implement and test. The project has a hard deadline in one week. What is the BEST course of action for the project manager?

   • AAccept the bug and go live with a manual workaround.
   • BImplement the vendor's fix, extend testing by two days, and communicate the schedule impact to stakeholders.
   • CEscalate the issue to the project sponsor and ask for more time without a plan.
   • DCancel the user acceptance testing and proceed with the go-live as planned.
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4. 3application · medium

   After a complex issue with a cloud service provider was resolved, the project manager wants to ensure the project benefits from the experience. What is the MOST effective way to document the outcome?

   • ARecord the resolution steps and the root cause in the lessons learned register.
   • BDelete all records of the issue to avoid negative perceptions of the project.
   • CVerbally summarize the issue in the next team meeting without written documentation.
   • DSend a congratulatory email to the team and archive the email in the project folder.
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5. 4application · medium

   A project team member notices that a vendor's invoice does not match the agreed-upon contract terms. The project manager needs to log this in the issue tracking system. What information is MOST important to include in the issue log entry?

   • AA detailed description of the discrepancy and the contract clause it violates.
   • BThe date the invoice was received.
   • CA proposed solution to the invoice discrepancy.
   • DThe name of the team member who noticed the discrepancy.
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6. 5foundation · easy

   Which of the following is the primary purpose of using an issue tracking tool in project management?

   • ATo replace the need for stakeholder communication
   • BTo store and manage information about issues throughout their lifecycle
   • CTo generate the project schedule automatically
   • DTo automatically resolve issues without human intervention
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