Raise Support Tickets ACA-915 Practice Questions (Page 5)

Questions 21–22

1. 21application · medium

   A user reports that a Jira Cloud automation rule is not triggering. The admin is preparing a support ticket. Which information is most useful for Atlassian support?

   • AThe rule's name, the trigger event, and a screenshot of the audit log showing the last run
   • BThe company's total number of automation rules
   • CThe date the company signed up for Jira
   • DThe user's job title and department
   Reveal Solution Discussion Select an answer first
2. 22expert · hard

   A Jira Cloud admin is troubleshooting a performance issue that only affects users in a specific geographic region. The admin is preparing a support ticket. Which combination of details is most valuable?

   • AThe company's billing plan and invoice history
   • BThe affected users' region, the exact time of the issue, and a HAR file or network trace
   • CThe admin's preferred contact method and timezone
   • DThe company's total number of users and projects
   Reveal Solution Discussion Select an answer first