Raise Support Tickets ACA-915 Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A new admin at a company with a Jira Cloud Free plan needs to report a bug. What is the correct first step?

   • AVerify the organization's support entitlement and create a ticket in the Support Portal
   • BCall the Atlassian support phone number
   • CEmail the bug to the Jira product team directly
   • DPost the bug in the Atlassian Community and wait for a response
   Reveal Solution Discussion Select an answer first
2. 7expert · hard

   An admin has a support ticket that is being handled by a support engineer. The admin needs to share a confidential file with the engineer. What is the correct way to do this?

   • AUpload the file directly to the ticket in the Support Portal
   • BEmail the file to the engineer's personal email
   • CShare the file via a public cloud storage link
   • DPost the file in the Atlassian Community
   Reveal Solution Discussion Select an answer first
4. 8expert · hard

   A company is migrating from Jira Server to Jira Cloud. During the migration, they encounter a data import error. The admin needs to create a support ticket. What is the most important information to include?

   • AThe name of the migration consultant
   • BThe number of users who will be affected after migration
   • CThe migration tool used, the exact error message, and the size of the data being imported
   • DThe company's preferred migration date
   Reveal Solution Discussion Select an answer first
5. 9expert · hard

   A company has two separate Atlassian organizations: one for the parent company and one for a subsidiary. An admin in the subsidiary needs to create a support ticket for a Jira Cloud issue, but the subsidiary's organization does not have a support entitlement. What should the admin do?

   • ACreate a ticket using the subsidiary's org and hope it is accepted
   • BAsk the parent company's org admin to add the subsidiary admin as a user in the parent org's support entitlement
   • CPost the issue in the community and ask for a support engineer to contact them
   • DUse a personal Atlassian account to create the ticket
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A Jira Cloud admin is submitting a ticket about a permission issue. Which detail is essential to include?

   • AThe affected user's email and the exact permission scheme name
   • BThe number of boards in the project
   • CThe admin's favorite Jira feature
   • DThe company's fiscal year
   Reveal Solution Discussion Select an answer first