A Jira Cloud admin is reporting a bug where a specific field is not visible on an issue screen. The admin has already checked the screen scheme and field configuration. What additional information is most useful for support?

The issue type, project key, and a screenshot of the screen configuration

The number of custom fields in the instance

The company's organizational chart

The admin's personal notes on the issue

A company is on a Jira Cloud Standard plan and has a site-wide outage. The admin needs to report this urgently. What is the best action?

Post the outage in the Atlassian Community

Wait for users to report the issue again

Email the Atlassian CEO's office

Create a ticket in the Support Portal with the 'Outage' priority and include the site URL

To help Atlassian support reproduce an issue, which detail is most important to include in the ticket?

The total number of projects in your instance

The preferred programming language of your team

The name of the browser you use for other tasks

The exact steps to reproduce the problem

Which piece of information is essential to include when creating a support ticket for an Atlassian Cloud product?

The number of users in your organization

The specific product and the environment where the issue occurs

The name of the CEO of your organization

The date your organization signed up for Atlassian

An admin has a support ticket that was marked as 'Resolved' but the issue still occurs. What is the best action?

Reopen the ticket by replying with a detailed explanation of the recurring issue

Post the issue in the community

Accept the resolution and move on

Create a new ticket and reference the old one

AtlassianCloud Foundations (ACA-915)

Domain 2Objective 3

Raise Support Tickets ACA-915 Practice Questions (Page 3)

Part of the Atlassian Community and Support domain, which accounts for 28% of the ACA-915 exam.

22questions here

5free pages

3concepts

28%of the exam

Questions 11–15

11expert · hard
A Jira Cloud admin is reporting a bug where a specific field is not visible on an issue screen. The admin has already checked the screen scheme and field configuration. What additional information is most useful for support?
Select an answer first
12application · medium
A company is on a Jira Cloud Standard plan and has a site-wide outage. The admin needs to report this urgently. What is the best action?
Select an answer first
13foundation · easy
To help Atlassian support reproduce an issue, which detail is most important to include in the ticket?
Select an answer first
14foundation · easy
Which piece of information is essential to include when creating a support ticket for an Atlassian Cloud product?
Select an answer first
15expert · hard
An admin has a support ticket that was marked as 'Resolved' but the issue still occurs. What is the best action?
Select an answer first

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