An admin submitted a ticket and later found a workaround. What is the best practice?

Close the ticket without any comment

Update the ticket with the workaround and ask if it should remain open

Post the workaround in the community

A Jira Cloud admin is reporting an issue where a user cannot see a project. The admin has verified the user is in the correct group. What information is most critical to include in the ticket?

The user's email, the project key, and a screenshot of the user's group membership

The company's total number of users

After submitting a support ticket, how can a user check the current status of their request?

By waiting for a monthly email summary

By viewing the ticket in the Atlassian support portal

By asking in the Atlassian Community

By checking the Atlassian status page for all issues

An admin submitted a support ticket for a Confluence Cloud issue and received an automated response. The admin wants to add a screenshot of the error. What is the correct way to provide this information?

Create a new ticket with the screenshot and reference the original ticket number

Reply to the automated email with the screenshot attached

Send the screenshot to the support engineer's personal email

Post the screenshot in the Atlassian Community and link it in the ticket

When Atlassian support replies to a ticket with a question, what is the proper way to respond?

Reply directly within the support ticket in the portal

Start a new ticket for each question

Post the question in the Community for faster answers

Send a direct message to the support agent on LinkedIn

AtlassianCloud Foundations (ACA-915)

Domain 2Objective 3

Raise Support Tickets ACA-915 Practice Questions (Page 1)

Part of the Atlassian Community and Support domain, which accounts for 28% of the ACA-915 exam.

22questions here

5free pages

3concepts

28%of the exam

Questions 1–5

1application · medium
An admin submitted a ticket and later found a workaround. What is the best practice?
Select an answer first
2expert · hard
A Jira Cloud admin is reporting an issue where a user cannot see a project. The admin has verified the user is in the correct group. What information is most critical to include in the ticket?
Select an answer first
3foundation · easy
After submitting a support ticket, how can a user check the current status of their request?
Select an answer first
4application · medium
An admin submitted a support ticket for a Confluence Cloud issue and received an automated response. The admin wants to add a screenshot of the error. What is the correct way to provide this information?
Select an answer first
5foundation · easy
When Atlassian support replies to a ticket with a question, what is the proper way to respond?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to ACA-915

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Atlassian. “ACA-915” is a trademark of its owner, used for identification only.