An administrator needs to report a technical issue with their Atlassian Cloud product. Which channel is the primary, supported way to formally submit this request to Atlassian support?

Sending an email directly to a personal Atlassian employee

Creating a ticket through the Atlassian support portal

Messaging Atlassian on a public social media platform

Posting the issue in the Atlassian Community forums

An admin created a support ticket for a Jira Cloud issue and wants to check its current status. Where should the admin look?

In the Atlassian Community under 'My activity'

In the Jira project's audit log

In the Atlassian Support Portal under 'Your tickets'

In the Jira Cloud admin console under 'System'

A user reports that they cannot see a newly created project in Jira Cloud. The admin is about to create a support ticket. Which piece of information is most critical to include?

The number of users in the organization

The admin's personal phone number for a callback

The exact URL of the project and the user's account email

The name of the project lead and their department

A Jira Cloud administrator at a mid-sized company discovers that users in the EU region are intermittently unable to access the site. The admin needs to report this to Atlassian support. Which action should the admin take first?

Post the issue in the Atlassian Community and tag @AtlassianSupport

Use the in-product 'Help' menu to open a chat with a support agent

Create a ticket via the Atlassian Support Portal using the organization's support entitlement

Email support@atlassian.com directly from the admin's personal email

An admin is waiting for a response on a support ticket and wants to ensure the ticket is not closed prematurely. What should the admin do?

Post the ticket number in the Atlassian Community

Create a duplicate ticket to get faster attention

Wait silently for support to respond

Respond to the ticket with a status update and any new information

AtlassianCloud Foundations (ACA-915)

Domain 2Objective 3

Raise Support Tickets ACA-915 Practice Questions (Page 4)

Part of the Atlassian Community and Support domain, which accounts for 28% of the ACA-915 exam.

22questions here

5free pages

3concepts

28%of the exam

Questions 16–20

16foundation · easy
An administrator needs to report a technical issue with their Atlassian Cloud product. Which channel is the primary, supported way to formally submit this request to Atlassian support?
Select an answer first
17application · medium
An admin created a support ticket for a Jira Cloud issue and wants to check its current status. Where should the admin look?
Select an answer first
18application · medium
A user reports that they cannot see a newly created project in Jira Cloud. The admin is about to create a support ticket. Which piece of information is most critical to include?
Select an answer first
19application · medium
A Jira Cloud administrator at a mid-sized company discovers that users in the EU region are intermittently unable to access the site. The admin needs to report this to Atlassian support. Which action should the admin take first?
Select an answer first
20application · medium
An admin is waiting for a response on a support ticket and wants to ensure the ticket is not closed prematurely. What should the admin do?
Select an answer first

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