Given a Scenario, Describe the Benefits, Considerations, and Trade-Offs of Incorporating External Applications into an Optimal Solution Architecture. TECHNICAL-ARCHITECT Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A startup wants to launch a new customer loyalty program quickly. They need to send personalized email campaigns based on customer purchase history. The team has no experience in email marketing platforms. They are considering a third-party email marketing service that integrates with Salesforce via a pre-built connector. What is the primary benefit of using this external application?

   • AIt guarantees higher email deliverability than any custom solution.
   • BIt reduces the total cost of ownership compared to any custom solution.
   • CIt provides specialized email marketing functionality and faster time-to-market.
   • DIt eliminates the need for any data integration with Salesforce.
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2. 12application · medium

   A company is using a third-party survey tool that integrates with Salesforce to collect customer feedback. The tool is easy to use and popular with the marketing team. However, the tool's data model is not flexible enough to support new reporting requirements, and the vendor has no plans to change it. The company's IT team could build a custom survey module, but it would take several months. What is the key trade-off the solution architect should present to the business?

   • AThe external tool is easier to maintain, but the custom build will be more secure.
   • BThe external tool offers ease of use but limits future flexibility and requires a custom build to meet new requirements.
   • CThe external tool is faster to implement, but the custom build will have better performance.
   • DThe external tool is cheaper than a custom build, but the custom build will be more reliable.
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4. 13foundation · easy

   An organization needs to periodically synchronize customer data between Salesforce and an external data warehouse. Which integration pattern is most appropriate for this scenario?

   • AMiddleware with synchronous request-reply
   • BReal-time API call per record
   • CDirect database connection to Salesforce
   • DData sync (batch) pattern
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5. 14foundation · easy

   A solution architect is weighing the trade-offs of using an external application for a critical business process. Which trade-off is most directly related to the concept of 'dependency'?

   • AThe organization can easily switch to another vendor without any migration effort
   • BThe organization eliminates the need for internal IT support
   • CThe organization gains full control over the application's deployment schedule
   • DThe organization becomes reliant on the vendor for updates, support, and continued operation
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6. 15expert · hard

   A company is using a third-party CPQ (Configure, Price, Quote) tool integrated with Salesforce. The tool is highly configurable and popular with the sales team. However, the company's product catalog is complex and changes frequently. The CPQ tool's configuration requires significant effort to update, and the vendor charges extra for advanced configuration support. The company is considering building a custom CPQ module in Salesforce. What should the solution architect recommend?

   • ABuild a custom CPQ module in Salesforce to gain full control and flexibility.
   • BConduct a cost-benefit analysis comparing the ongoing configuration costs of the external tool with the development and maintenance costs of a custom solution.
   • CSwitch to a different CPQ tool that is more flexible and has lower support costs.
   • DContinue using the CPQ tool and invest in training the internal team to manage configurations.
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