SalesforceCertified Agentforce Service Consultant
Domain 4Objective 4
Understand the Key Factors to Consider When Implementing a Knowledge Data Migration Strategy (NOTE: First Time Out, Migrating from an External Knowledge Solution). AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 6)
Part of the KNOWLEDGE MANAGEMENT domain, which accounts for 10% of the AGENTFORCE-SERVICE-CONSULTANT exam.
31questions here
7free pages
8concepts
10%of the exam
Questions 26–30
- 26
After migrating knowledge articles to Salesforce, the company wants to ensure that agents can effectively use the new system. What should the consultant plan for?
Select an answer first - 27
Which activity is part of ongoing maintenance after a knowledge migration?
Select an answer first - 28
Which activity is part of the validation and testing phase of a knowledge migration?
Select an answer first - 29
A consultant is choosing a migration approach for a knowledge base with 500,000 articles and complex relationships. Which method is most appropriate?
Select an answer first - 30
During the assessment of an external knowledge base, the consultant discovers that many articles are outdated and contain broken links. Which aspect of the source content is being evaluated?
Select an answer first
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