Understand the Key Factors to Consider When Implementing a Knowledge Data Migration Strategy (NOTE: First Time Out, Migrating from an External Knowledge Solution). AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A healthcare company is migrating knowledge articles that contain patient information. The company must comply with data privacy regulations. What should the consultant consider during the migration?

   • AMigrate all articles, including outdated ones, to preserve historical data.
   • BDelete all articles that contain patient information to avoid compliance issues.
   • CUse a public cloud storage service to transfer the data because it is faster.
   • DEnsure that the migration process complies with data protection laws and that access to sensitive articles is restricted.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   A consultant is planning the migration of knowledge articles from an external system to Salesforce Knowledge. Which activity is part of assessing the source knowledge content?

   • ADetermining the number of articles and their formats
   • BDesigning the target data categories in Salesforce
   • CSelecting a third-party migration tool
   • DCreating Salesforce profiles for knowledge users
   Reveal Solution Discussion Select an answer first
4. 18expert · hard

   A company is migrating knowledge articles and needs to ensure that external users (partners) can access only a subset of articles, while internal agents can access all articles. The external system used custom user groups for access. What should the consultant configure in Salesforce?

   • AUse sharing rules to share specific article records with external users.
   • BCreate a permission set for external users that grants data category visibility to the allowed categories.
   • CAssign external users to the same profile as internal agents and rely on article status to control access.
   • DCreate a separate profile for external users and assign them the 'View All' permission on all articles.
   Reveal Solution Discussion Select an answer first
5. 19expert · hard

   A company has completed the migration of knowledge articles to Salesforce. The agents are struggling to find articles because the search results are not relevant. What should the consultant do to improve the situation?

   • AReview the article metadata and data categories to ensure they are correctly mapped and then provide training on search best practices.
   • BDisable the search feature and provide agents with a static list of articles.
   • CIncrease the number of articles by duplicating existing ones with different titles.
   • DGrant all agents access to all articles to ensure they can find everything.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   For a small knowledge base with fewer than 1,000 simple articles and no attachments, which migration method is typically the most efficient?

   • AManual re-entry
   • BCSV import
   • CAPI-based migration
   • DThird-party migration tool
   Reveal Solution Discussion Select an answer first