Understand the Key Factors to Consider When Implementing a Knowledge Data Migration Strategy (NOTE: First Time Out, Migrating from an External Knowledge Solution). AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which of the following is an example of a data governance requirement that affects a knowledge migration?

   • AThe choice between CSV and API migration
   • BA policy that articles must be retained for seven years
   • CThe assignment of profiles to users
   • DThe need to convert articles to HTML
   Reveal Solution Discussion Select an answer first
2. 2expert · hard

   A company is migrating knowledge articles from an external system that uses a complex category hierarchy with 500 categories. In Salesforce, the company wants to use data categories but also needs to ensure that only certain user groups can access specific categories. The consultant must design a mapping that is both accurate and maintainable. What should the consultant do?

   • AUse article types instead of data categories to represent the external hierarchy.
   • BCreate a custom object to store the category hierarchy and relate it to articles.
   • CMap each external category to a Salesforce data category and assign data category visibility to profiles based on user groups.
   • DMap all external categories to a single Salesforce data category to simplify the migration.
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   In Salesforce, which two components are used to grant users access to knowledge articles?

   • ARoles and territories
   • BProfiles and permission sets
   • CData categories and topics
   • DQueues and groups
   Reveal Solution Discussion Select an answer first
5. 4expert · hard

   A financial services company is migrating knowledge articles that include confidential client information. The company must comply with data residency requirements, meaning data must remain in a specific geographic region. What should the consultant consider?

   • AMigrate the data to any region and rely on encryption to ensure compliance.
   • BUse a third-party cloud storage service to bypass residency requirements.
   • CDelete all confidential client information from the articles before migration.
   • DEnsure that the Salesforce instance used for the migration is in the required region and that data transfer complies with local regulations.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   Which of the following is an example of a metadata transformation when migrating knowledge articles to Salesforce?

   • ACreating a new data category for articles
   • BResizing images to fit Salesforce limits
   • CMapping the source 'owner' field to the Salesforce 'Author' field
   • DConverting article body text from HTML to plain text
   Reveal Solution Discussion Select an answer first