Given a Scenario, Describe the Considerations When Migrating from Knowledge to Lightning Knowledge. AGENTFORCE-SERVICE-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   During the migration from Salesforce Knowledge to Lightning Knowledge, how are article versions handled?

   • AOnly the latest published version is migrated; all previous versions are archived.
   • BVersions are migrated only if they are in a published state.
   • CAll versions are migrated, but only the published version is visible to users.
   • DVersions are migrated as separate articles to avoid conflicts.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A company has custom article types in Salesforce Knowledge with custom fields and layouts. They are migrating to Lightning Knowledge. Which of the following customizations will carry over automatically?

   • APage layouts on the Article object
   • BCustom article types
   • CCustom fields on the Article object
   • DRecord types on the Article object
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   How are sharing settings affected when migrating to Lightning Knowledge?

   • ASharing rules are reset and must be recreated manually.
   • BSharing settings remain the same because the underlying object is unchanged.
   • CSharing settings are automatically converted to use public groups.
   • DSharing settings must be updated to use the new 'Knowledge Sharing' object.
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A company wants to migrate from Salesforce Knowledge to Lightning Knowledge. They have a large number of articles and want to minimize downtime. Which migration method should they use?

   • AUse Data Export and Data Import to move articles manually.
   • BUse the standard Lightning Knowledge migration tool.
   • CUse a third-party tool that supports Lightning Knowledge migration.
   • DUse the Salesforce-to-Salesforce console to migrate articles.
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   What is the impact of migrating to Lightning Knowledge on article approval processes?

   • AApproval processes are replaced by a new 'Article Approval' feature.
   • BApproval processes are automatically converted to the new Lightning approval framework.
   • CApproval processes remain intact and continue to work as before.
   • DApproval processes are removed and must be recreated from scratch.
   Reveal Solution Discussion Select an answer first