Identify Use Cases and Design Considerations for Social Accounts and Contacts. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   When designing social contacts, which aspect is important to define to clarify each person's relationship to the social account?

   • AContact roles, such as 'Decision Maker' or 'Influencer'.
   • BThe contact's phone number extension.
   • CThe contact's mailing address.
   • DThe contact's email domain.
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   A consultant is setting up social contacts for a parent account with multiple subsidiaries. What is a key design consideration regarding hierarchy?

   • ACreating a separate contact record for each account a person is associated with.
   • BAssigning the same owner to all contacts.
   • CEnsuring all contacts have the same role across all accounts.
   • DDeciding whether contacts should be linked to the parent account, subsidiary accounts, or both.
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   When implementing social accounts, which design consideration is most important to address to ensure users see only the records they are authorized to access?

   • AEnsuring all related accounts use the same record type.
   • BConfiguring record sharing and visibility settings for the social account and its related accounts.
   • CAssigning the same owner to all related accounts.
   • DCreating a custom object to store the relationship between accounts.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   A company has a social account representing a parent organization with several subsidiary accounts. Which use case best demonstrates the value of social contacts?

   • ACreating a contact for each subsidiary account to represent the company itself.
   • BUsing contacts to store the billing address for each subsidiary.
   • CLinking contacts to the parent account only, ignoring subsidiary accounts.
   • DTracking the CEO of the parent company and the sales leads from each subsidiary as contacts linked to the social account.
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   In which scenario is a social contact most applicable?

   • ALinking multiple individuals who work at different subsidiaries of the same parent company to a single social account.
   • BReplacing the need for account records by storing all company information on the contact.
   • CCreating a single contact record that represents a company rather than a person.
   • DStoring personal contact information for a single individual without linking to any account.
   Reveal Solution Discussion Select an answer first