Identify the Impact of Enabling Communities. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 5)

Questions 21–24

1. 21application · medium

   A nonprofit organization wants to create a portal where its volunteers can log in, view upcoming events, and sign up for shifts. They are evaluating whether to enable a Salesforce Community. What is the primary role of a Community in this context?

   • ATo store all volunteer data in a separate database
   • BTo provide a public-facing marketing site
   • CTo replace the organization's website entirely
   • DTo provide a secure, branded space for volunteers to interact with the organization and each other
   Reveal Solution Discussion Select an answer first
2. 22expert · hard

   A company is considering enabling a Partner Community to streamline deal registration and collaboration with partners. They have a limited budget and need to justify the cost. Which metric would best demonstrate the value of the Partner Community?

   • ANumber of community admins assigned
   • BNumber of custom objects created in the community
   • CIncrease in partner-sourced revenue and reduction in deal registration time
   • DNumber of community page views
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A manufacturing company wants to reduce the volume of routine order-status and invoice questions that currently flood their call center. They plan to enable a Salesforce Community where customers can log in and view their own orders and invoices. Which business outcome should the company expect as the primary benefit of this initiative?

   • AA guaranteed elimination of all customer service calls
   • BA reduction in support costs as customers resolve common inquiries themselves
   • CA direct increase in product sales from community engagement
   • DAn increase in average call handling time as agents have more data to review
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   A company is planning to enable a Partner Community. They are concerned about the time and resources required to set it up. Which configuration task is typically the most time-consuming when enabling a Partner Community?

   • ADefining partner roles and permissions
   • BChoosing a community template
   • CSelecting a domain name
   • DEnabling the community feature
   Reveal Solution Discussion Select an answer first