A company is considering enabling a Community to reduce support costs. They have a large customer base but a limited budget for new licenses. What is the most cost-effective way to achieve their goal?

Enable a Customer Community with self-registration and a knowledge base

Enable an Employee Community for customers

Enable a Partner Community for all customers

Enable a Community without any self-service features

A financial services firm wants to improve customer engagement by providing a community where customers can discuss investment strategies and access educational content. They also want to reduce the number of basic inquiries to their advisors. What is the most likely impact of enabling this community?

No change in customer engagement or inquiry volume

Increased advisor workload due to more complex inquiries

Increased customer engagement and a reduction in routine advisor inquiries

A decrease in customer satisfaction due to self-service

A mid-sized company is considering enabling a Salesforce Community for its customers. The IT manager is concerned about the additional cost and administrative overhead. Which factor should the company evaluate BEFORE enabling the community to ensure it aligns with their budget and resources?

The number of custom objects that will be created in the community

The number of customer licenses required and the associated cost

The color scheme of the community's default theme

The type of database used to store community data

Which factor should be assessed before enabling Salesforce Communities?

The weather conditions in the company's headquarters

The number of external users and the required license types

The color scheme of the company's logo

The number of employees in the marketing department

What is the primary purpose of Salesforce Communities?

To replace the need for a CRM by providing a standalone customer database

To manage the organization's internal approval processes and workflows

To create a private social network exclusively for internal employees

To provide a platform for external users to interact with the organization through branded portals

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Domain 8Objective 2

Identify the Impact of Enabling Communities. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 4)

Part of the COMMUNITIES AND SITE MANAGEMENT domain, which accounts for 5% of the AGENTFORCE-SALES-CONSULTANT exam.

24questions here

5free pages

4concepts

5%of the exam

Questions 16–20

16application · medium
A company is considering enabling a Community to reduce support costs. They have a large customer base but a limited budget for new licenses. What is the most cost-effective way to achieve their goal?
Select an answer first
17application · medium
A financial services firm wants to improve customer engagement by providing a community where customers can discuss investment strategies and access educational content. They also want to reduce the number of basic inquiries to their advisors. What is the most likely impact of enabling this community?
Select an answer first
18application · medium
A mid-sized company is considering enabling a Salesforce Community for its customers. The IT manager is concerned about the additional cost and administrative overhead. Which factor should the company evaluate BEFORE enabling the community to ensure it aligns with their budget and resources?
Select an answer first
19foundation · easy
Which factor should be assessed before enabling Salesforce Communities?
Select an answer first
20foundation · easy
What is the primary purpose of Salesforce Communities?
Select an answer first

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