A software company wants to improve customer engagement by providing a self-service knowledge base and a discussion forum where customers can help each other. They also want to reduce the load on their support team. Which combination of Community features should they enable to achieve both goals?

Knowledge base and Chatter groups

Which of the following is a typical use case for a customer community?

Managing the organization's social media advertising campaigns

Allowing customers to track support cases and access knowledge articles

Enabling employees to submit expense reports

Providing a platform for suppliers to bid on contracts

A company is planning to enable a Community for its customers. They have a complex sharing model and want to ensure that customers only see their own cases and related records. They are concerned about the effort required to configure sharing. What is the most efficient way to achieve this?

Manually share each case with the relevant customer

Disable sharing and give all community users full access

Use a combination of OWD settings, sharing rules, and a sharing set for the community

Set OWD to Public Read Only and rely on profiles to restrict access

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Domain 8Objective 2

Identify the Impact of Enabling Communities. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 2)

Part of the COMMUNITIES AND SITE MANAGEMENT domain, which accounts for 5% of the AGENTFORCE-SALES-CONSULTANT exam.

24questions here

5free pages

4concepts

5%of the exam

Questions 6–10

6application · medium
A software company wants to improve customer engagement by providing a self-service knowledge base and a discussion forum where customers can help each other. They also want to reduce the load on their support team. Which combination of Community features should they enable to achieve both goals?
Select an answer first
7application · medium
A healthcare provider wants to enable a portal where patients can book appointments, view test results, and communicate securely with their care team. Which type of Salesforce Community should they enable?
Select an answer first
8application · medium
A global retail company wants to provide its external sales partners with a dedicated portal where they can access product catalogs, submit orders, and track commission payouts. Which type of Salesforce Community should the company enable to meet this requirement?
Select an answer first
9foundation · easy
Which of the following is a typical use case for a customer community?
Select an answer first
10expert · hard
A company is planning to enable a Community for its customers. They have a complex sharing model and want to ensure that customers only see their own cases and related records. They are concerned about the effort required to configure sharing. What is the most efficient way to achieve this?
Select an answer first

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Identify the Impact of Enabling Communities. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 2)

Questions 6–10

A software company wants to improve customer engagement by providing a self-service knowledge base and a discussion forum where customers can help each other. They also want to reduce the load on their support team. Which combination of Community features should they enable to achieve both goals?

A healthcare provider wants to enable a portal where patients can book appointments, view test results, and communicate securely with their care team. Which type of Salesforce Community should they enable?

A global retail company wants to provide its external sales partners with a dedicated portal where they can access product catalogs, submit orders, and track commission payouts. Which type of Salesforce Community should the company enable to meet this requirement?

Which of the following is a typical use case for a customer community?

A company is planning to enable a Community for its customers. They have a complex sharing model and want to ensure that customers only see their own cases and related records. They are concerned about the effort required to configure sharing. What is the most efficient way to achieve this?

Keep studying — COMMUNITIES AND SITE MANAGEMENT