Given a Scenario, Measure the Success of a Sales Cloud Implementation Project. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A company implemented Sales Cloud to reduce the sales cycle from 60 to 45 days. After six months, the average cycle is 48 days. The data shows that opportunities are spending more time in the 'Negotiation' stage than before. What is the MOST likely explanation for the failure to meet the goal?

   • AThe data quality is too poor to measure the sales cycle
   • BThe implementation did not address the bottleneck in the negotiation stage
   • CThe sales team is not using Sales Cloud at all
   • DThe sales cycle goal was unrealistic from the start
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A B2B software company rolled out Sales Cloud with a new lead-routing process. After 60 days, login rates are high, but the sales manager notices that leads are not being worked within the required 24-hour SLA. What is the BEST way to measure whether the new process is truly being adopted?

   • ACount the number of active Sales Cloud users per week
   • BSend a survey asking reps if they like the new lead-routing process
   • CTrack the percentage of leads with a first activity logged within 24 hours
   • DReview the number of leads converted to opportunities
   Reveal Solution Discussion Select an answer first
4. 18expert · hard

   A B2B company implemented Sales Cloud to increase average deal size by 20% within one year. Six months in, the average deal size has increased by 25%, but the sales team has also been given a new product line with higher prices. The project sponsor asks if the implementation is responsible for the increase. What should the consultant do to determine the implementation's true impact?

   • AReview the number of opportunities created since go-live
   • BReport the 25% increase as the implementation's success
   • CCompare the average deal size to the same period last year, excluding the new product line
   • DAsk the sales team if they think the implementation helped
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   Which metric is most appropriate for assessing the business impact of a Sales Cloud implementation aimed at improving customer follow-up?

   • ANumber of custom tabs added
   • BNumber of workflow rules created
   • CNumber of users with mobile access
   • DAverage response time to customer inquiries
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   A financial services firm migrated its legacy CRM data into Sales Cloud. The project sponsor wants to measure the success of the implementation by tracking the increase in closed-won revenue. The data migration included many duplicate accounts and opportunities with missing stage history. What should the consultant do FIRST before reporting on revenue impact?

   • ARun a data quality assessment to quantify duplicate and incomplete records
   • BTrain users on how to enter new opportunities correctly
   • CCreate a dashboard showing closed-won revenue by month
   • DCompare closed-won revenue to the previous year's figures
   Reveal Solution Discussion Select an answer first