Given a Scenario, Measure the Success of a Sales Cloud Implementation Project. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A logistics company completed a Sales Cloud rollout three months ago. The adoption dashboard shows that only 40% of reps are logging activities, but the help desk reports few complaints. The project manager wants to understand if users are satisfied with the system. Which approach would provide the MOST reliable insight into user satisfaction?

   • AConduct a short, anonymous survey targeting all sales reps
   • BAssume satisfaction is high because there are no complaints
   • CReview the number of help desk tickets as a proxy for satisfaction
   • DInterview only the top-performing reps
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   Which data quality issue is most likely to affect the accuracy of sales reports?

   • ADuplicate account records
   • BSlow page load times
   • CFrequent password resets
   • DToo many custom fields
   Reveal Solution Discussion Select an answer first
4. 8expert · hard

   A company is 12 weeks into a 20-week Sales Cloud implementation. The project is on schedule, but the budget is 30% overrun. The steering committee asks for a status report. What is the MOST balanced way to report the project's health?

   • AReport only the schedule status because the budget is not a project milestone
   • BState that the project is healthy because it is on schedule
   • CReport that the project is on schedule but over budget, with a revised forecast
   • DReport only the budget overrun because it is the most urgent issue
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   Which of the following is an example of a KPI for a Sales Cloud implementation focused on improving sales forecasting accuracy?

   • ATime spent in forecast configuration
   • BNumber of fields added to the opportunity object
   • CForecast accuracy percentage
   • DNumber of users with forecast permission
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   What is the purpose of tracking project milestones in a Sales Cloud implementation?

   • ATo reduce data quality issues
   • BTo ensure the project stays on schedule
   • CTo measure user satisfaction
   • DTo increase the number of features
   Reveal Solution Discussion Select an answer first