Given a Scenario, Determine How to Facilitate a Successful Consulting Engagement (plan, Gather Requirements, Design, Build, Test, and Document). AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A consultant is gathering requirements for an Agentforce deployment in a healthcare organization. The stakeholders include clinicians who are often unavailable, administrative staff who have detailed process knowledge, and IT who will manage the solution. The consultant needs to capture both high-level goals and specific workflow details. Which approach is most effective?

   • AHold a series of short, targeted interviews with each stakeholder group, supplemented by a process walkthrough with administrative staff.
   • BReview the existing system documentation and skip stakeholder interviews to save time.
   • CSend a survey to all stakeholders and rely on written responses to avoid scheduling conflicts.
   • DConduct a single large workshop with all stakeholders at once to maximize efficiency.
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2. 27foundation · easy

   During which phase of a consulting engagement does the consultant verify that the built solution meets the agreed-upon requirements?

   • APlanning
   • BRequirements gathering
   • CTesting
   • DBuild and configuration
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4. 28expert · hard

   During the build phase, a consultant discovers that a required integration with a legacy system cannot be completed as designed because the legacy system does not support the required API. The design document assumed the API was available. The client expects the solution to go live in two weeks. What should the consultant do first?

   • ABuild a workaround using a custom Apex callout to the legacy system's database directly.
   • BInform the client of the issue and propose alternative options, such as using middleware or adjusting the design.
   • CSilently modify the design to use a different integration method and proceed.
   • DDelay the go-live date without consulting the client.
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5. 29application · medium

   A consultant is wrapping up an Agentforce implementation. The client's admin team will be responsible for ongoing maintenance, and the business users need to understand how to use the new agent. The consultant has created a technical design document. What additional documentation should the consultant provide?

   • AA recording of the final project status meeting.
   • BA copy of the project plan with all the tasks completed.
   • CA list of all the stakeholders involved in the project.
   • DAn end-user guide that explains how to interact with the agent and handle escalations.
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6. 30application · medium

   A consultant is in the build phase of an Agentforce implementation. The design document specifies that a flow should update a custom object when a case is closed. The consultant has created the flow and is ready to test it. What should the consultant do before activating the flow in production?

   • AAsk the client to test the flow in production using real data.
   • BReview the flow's code for syntax errors only.
   • CActivate the flow in production and monitor it for errors.
   • DDeploy the flow to a sandbox and test it with sample data.
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