Given a Scenario, Determine How to Facilitate a Successful Consulting Engagement (plan, Gather Requirements, Design, Build, Test, and Document). AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A consultant has built an Agentforce solution that includes a complex flow with multiple decision branches. The client's business users are not technical and have limited availability for testing. The consultant needs to ensure the solution works correctly before UAT. What testing approach is most effective?

   • AAsk the business users to test every possible scenario during UAT.
   • BSkip UAT and rely on the consultant's testing to ensure quality.
   • CConduct thorough unit and integration testing by the consultant, then use UAT for key business scenarios.
   • DHave the business users test only the happy path to save time.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   A requirement states that sales reps must see a consolidated view of all customer interactions. Which solution design element BEST addresses this requirement?

   • ACreating a custom report type
   • BDesigning a custom Lightning page with a timeline component
   • CConfiguring a related list on the Account page layout
   • DAdding a formula field to the Account object
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   Which activity is an example of documenting business requirements in a Salesforce project?

   • AWriting a user story that describes a sales rep's need to view open opportunities
   • BRunning a data migration
   • CConfiguring a validation rule
   • DCreating a training video
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5. 19application · medium

   A consultant has completed the build of an Agentforce solution that includes a custom integration with a payment gateway. The consultant has tested the integration in a sandbox, but the client wants to ensure the solution works in the real environment. What type of testing should the consultant recommend?

   • AUser acceptance testing with the client's finance team.
   • BUnit testing of the integration code only.
   • CPerformance testing with a high volume of transactions.
   • DIntegration testing in a sandbox that mimics the production environment.
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6. 20expert · hard

   A consultant is gathering requirements for an Agentforce solution that will handle customer service inquiries. The client has a high volume of repetitive questions and wants the agent to deflect as many as possible. However, the client also has a legal requirement that certain responses must be reviewed by a human before being sent. The consultant needs to document requirements that address both automation and compliance. What should the consultant do?

   • AAsk the legal team to approve all responses before the agent is built.
   • BDocument a requirement that the agent can automatically answer all questions, and note the legal review as a future enhancement.
   • CDocument requirements for automated deflection for common questions, and a separate requirement for human review of sensitive responses.
   • DRecommend that the agent only handle non-sensitive questions and route all others to humans.
   Reveal Solution Discussion Select an answer first