Given a Scenario, Determine How to Facilitate a Successful Consulting Engagement (plan, Gather Requirements, Design, Build, Test, and Document). AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   During the build phase of an Agentforce implementation, a consultant is configuring a new flow that automates case routing. The design document specifies that the flow should assign cases to a queue based on the case's priority. The consultant has already created the queue and the flow. What should the consultant do next to ensure the build is successful?

   • AAsk the client to test the flow in production to save time.
   • BRun a test of the flow in a sandbox with sample cases of each priority level.
   • CReview the design document again to confirm the queue name is correct.
   • DActivate the flow immediately so the client can start using it.
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2. 7expert · hard

   A consultant is completing an Agentforce implementation and needs to hand off to the client's internal team. The client's team has limited Salesforce experience, and the solution includes custom flows and integrations. The client wants to minimize ongoing consulting costs. What should the consultant deliver to ensure the client can manage the solution independently?

   • AA list of all the customizations and a promise to be available for questions.
   • BA single-page cheat sheet listing the main flows and their purposes.
   • CA recorded demo of the solution for the executive team.
   • DA comprehensive admin guide and a series of recorded training sessions.
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4. 8foundation · easy

   Which testing approach is performed by end users to validate that the solution meets their business needs?

   • ARegression testing
   • BUser acceptance testing (UAT)
   • CIntegration testing
   • DUnit testing
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5. 9foundation · easy

   What is the PRIMARY purpose of creating comprehensive documentation during a Salesforce engagement?

   • ATo satisfy the consultant's personal record-keeping needs
   • BTo increase the project's billing hours
   • CTo enable the customer to maintain and support the solution after handoff
   • DTo replace the need for user training
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6. 10application · medium

   A consultant is designing an Agentforce solution for a client that wants to automate lead qualification. The client's sales team currently uses a spreadsheet to track leads and manually scores them. The client wants the new solution to be easy to use and require minimal training. Which design principle should the consultant apply?

   • AUse a third-party app to replicate the spreadsheet functionality.
   • BBuild a complex flow with many decision branches to handle all possible lead scenarios.
   • CUse standard Salesforce objects and fields where possible, and configure a simple lead-scoring flow.
   • DCreate custom objects for lead scoring to match the spreadsheet exactly.
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