Explain the Capabilities, Use Cases and Design Considerations of Salesforce Mobile Applications Pertinent to the Sales Process. AGENTFORCE-SALES-CONSULTANT Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   When designing a Salesforce mobile solution for a sales team that frequently works in areas with poor internet connectivity, which design consideration is most important?

   • AReport scheduling
   • BColor scheme
   • CData storage limits
   • DOffline access
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   Which design consideration is essential for ensuring that the Salesforce mobile app is easy for sales reps to use on small screens?

   • AUser interface optimization
   • BAPI version
   • CData backup frequency
   • DServer-side encryption
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A pharmaceutical sales rep visits doctors' offices all day and often has no cellular signal in the buildings. She needs to review her account history and update call notes while offline. What should you configure to ensure she can work offline?

   • AEnable offline access in the Salesforce mobile app and configure sync filters for the accounts and related records she needs.
   • BAsk her to use the Salesforce mobile app in airplane mode, which automatically caches all records locally.
   • CUse a third-party offline database that syncs with Salesforce via an API, but only for read-only access.
   • DProvide her with a laptop and a mobile hotspot so she can access Salesforce through the browser.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A sales team wants to use the Salesforce mobile app to get AI-powered deal insights and automatically log their calls and meetings. They already use Salesforce Sales Cloud. What should you enable to meet both requirements?

   • AEnable Salesforce Inbox and set up email templates.
   • BInstall a third-party app for call logging and use standard reports for insights.
   • CEnable Einstein Activity Capture and Einstein Opportunity Insights.
   • DEnable the Salesforce mobile app and manually log all activities.
   Reveal Solution Discussion Select an answer first
6. 20application · medium

   A sales manager wants her team to use the Salesforce mobile app to update opportunity stages immediately after client meetings. She is concerned that reps will forget to do this. What should you configure to encourage timely updates?

   • ASet up an approval process that requires a manager to approve every stage change.
   • BSend a daily email to reps reminding them to update stages.
   • CUse Einstein Activity Capture to automatically update the stage based on calendar events.
   • DCreate a mobile-specific page layout with the 'Stage' field prominently displayed and add a 'Log a Call' quick action.
   Reveal Solution Discussion Select an answer first