System Maintenance and Troubleshooting AGENTFORCE-NONPROFIT-CONSULTANT Practice Questions (Page 4)

Questions 16–18

1. 16application · medium

   A user reports that when they click 'New Donation' on a Contact, they receive an error: 'npsp__Donation_Amount__c must be greater than 0.' The user is certain they entered an amount. The consultant checks the NPSP Error Log and finds a similar error logged. What should the consultant do next?

   • ACheck the Donation record's page layout to see if the Amount field is read-only.
   • BReview the NPSP Settings for the 'Donation Amount Required' option.
   • CInspect the Donation object's validation rules and workflow rules that might affect the Amount field.
   • DRun the NPSP Health Check tool to repair the Donation object's metadata.
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A nonprofit has been using NPSP for several years. The consultant runs the NPSP Health Check tool and sees a warning that 'Household Account Model is set to 'Individual' but there are existing Household Accounts.' What should the consultant do to resolve this warning?

   • ARun the 'One-Time Data Migration' process to convert existing Household Accounts to Individual Accounts.
   • BIgnore the warning because it is informational and does not affect system functionality.
   • CReview the organization's business processes to determine the intended Account Model, then either update the setting or migrate the data accordingly.
   • DChange the Household Account Model to 'Household' in NPSP Settings.
   Reveal Solution Discussion Select an answer first
3. 18application · medium

   A nonprofit user receives an error when trying to delete a Contact: 'You can't delete this contact because it is linked to a Household Account.' The user is trying to delete a duplicate Contact record. What is the most appropriate action?

   • AIgnore the error and leave the duplicate Contact in the system.
   • BUse the NPSP 'Merge Contacts' feature to merge the duplicate Contact into the correct one.
   • CDelete the Household Account first, then delete the Contact.
   • DRemove the Contact from the Household Account by changing its Account to a different Account.
   Reveal Solution Discussion Select an answer first