Recommend and Apply Entitlements Model to Customer Scenarios AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Which metric is commonly used to track remaining entitlement coverage?

   • ATotal revenue generated
   • BNumber of technicians assigned
   • CNumber of cases or work orders used
   • DAverage response time
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   How is remaining coverage calculated on an entitlement?

   • ATotal allowed units plus units used
   • BTotal allowed units divided by units used
   • CTotal allowed units minus units used
   • DUnits used minus total allowed units
   Reveal Solution Discussion Select an answer first
4. 23foundation · easy

   Which of the following is a common issue when troubleshooting entitlement application?

   • AThe work order is in a closed status.
   • BThe customer's account is on hold.
   • CThe entitlement has expired.
   • DThe work order has too many line items.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   What is the role of an entitlement process in Salesforce?

   • ATo assign technicians to work orders based on skills.
   • BTo automatically create work orders from cases.
   • CTo calculate the cost of a work order.
   • DTo determine which entitlement applies to a work order based on criteria like customer, product, and location.
   Reveal Solution Discussion Select an answer first
6. 25foundation · easy

   Which of the following can be used as a criterion in an entitlement process?

   • AAccount
   • BBilling method
   • CTechnician's mobile number
   • DWork order status
   Reveal Solution Discussion Select an answer first