Determine How to Manage and Track Asset Installation, Movement, And/or Decommission AGENTFORCE-FIELD-SERVICE-CONSULTANT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A company moves IT equipment between offices. They create a work order for the move, and the technician updates the asset's location after completing the move. However, they want to ensure the asset's location is updated automatically when the move work order is completed. What should the consultant recommend?

   • AUse the 'Update Asset Location' quick action on the work order.
   • BUse the 'Asset Movement' object to track the move and automatically update the asset's location.
   • CCreate a Flow that updates the asset's Location field when the work order is completed.
   • DEnable the 'Auto-Update Location' setting on the work order type.
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2. 7foundation · easy

   When decommissioning an asset in Salesforce Field Service, what is the first step a consultant should recommend to ensure proper tracking?

   • ARemove the asset from all work orders
   • BCreate a new asset record with the same serial number
   • CDelete the asset record to remove it from the system
   • DUpdate the asset's Status to 'Decommissioned'
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4. 8foundation · easy

   When recording an asset installation in Salesforce Field Service, which field on the Asset record is typically used to indicate where the asset is physically located after installation?

   • ASerial Number
   • BStatus
   • CLocation
   • DInstall Date
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5. 9expert · hard

   A company installs complex machinery that requires multiple work orders to complete the installation. They want to track the installation progress and ensure the asset is not marked as 'Installed' until all work orders are completed. What is the best way to achieve this?

   • ACreate a single work order with multiple service appointments and update the asset's status when the work order is completed.
   • BCreate a custom object to track installation steps and update the asset's status when all steps are complete.
   • CUse a parent work order and child work orders, and create a Flow that updates the asset's status only when all child work orders are completed.
   • DUse a single work order and manually update the asset's status after all tasks are done.
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6. 10application · medium

   A company decommissions a server. They want to ensure that the asset record is updated to reflect the decommission, and that any related work orders are closed. What should the consultant recommend?

   • ACreate a decommission work order and use a Flow to update the asset's Status and close related work orders when the decommission work order is completed.
   • BUse the 'Asset Decommission' feature in Field Service settings to automatically update the asset and close work orders.
   • CDelete the asset record to remove it from the system.
   • DManually update the asset's Status to 'Decommissioned' and close all related work orders.
   Reveal Solution Discussion Select an answer first