Task 4 Engage Stakeholders PMP Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A project manager is executing the stakeholder engagement plan for a hospital system upgrade. The plan identifies the nursing staff as 'resistant' to the change. The PM has scheduled town hall meetings and provided informational flyers. After two weeks, the nursing staff's resistance has not decreased. What should the PM do next?

   • ARemove the nursing staff from the stakeholder register since they are not supporting the project.
   • BEscalate the issue to the hospital administration and ask them to mandate the change.
   • CReassess the stakeholders' current engagement levels and update the engagement plan with more targeted activities, such as involving nursing champions in the design.
   • DIncrease the frequency of town hall meetings to provide more information and answer more questions.
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2. 7foundation · easy

   A project manager is working to ensure that stakeholder needs and expectations are aligned with the project objectives. What is the primary benefit of this alignment?

   • AIncreased stakeholder support and reduced misunderstandings
   • BGuaranteed project success
   • CElimination of all project risks
   • DReduction in the need for communication
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4. 8foundation · easy

   A project manager is starting a new project and wants to identify all individuals and organizations that may affect or be affected by the project. Which process is being performed?

   • APlan Stakeholder Engagement
   • BIdentify Stakeholders
   • CManage Stakeholder Engagement
   • DMonitor Stakeholder Engagement
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5. 9application · medium

   A project manager is initiating a cross-departmental software rollout. The project charter and organizational chart have been reviewed, and the PM has identified the IT director, the finance lead, and the operations manager as key stakeholders. However, the PM is concerned about missing stakeholders who are not visible in formal documents. Which action would most comprehensively address this concern?

   • AReview only the project management plan and the risk register to identify stakeholders.
   • BConduct a facilitated workshop with the identified stakeholders to brainstorm additional affected parties and review the stakeholder register.
   • CAsk the project sponsor to provide a complete list of all stakeholders who should be involved.
   • DProceed with the current stakeholder list and add new stakeholders only if they raise concerns during project execution.
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6. 10expert · hard

   A project manager is leading a project to implement a new customer relationship management (CRM) system. The sales director is a key stakeholder who is resistant to the change because they believe the new system will be too complex and slow down the sales process. The PM has analyzed that the sales director has high influence and high interest. What is the most effective way for the PM to influence the sales director to support the project?

   • AArrange for the sales director to visit another company that has successfully implemented the same CRM system and hear about the benefits firsthand.
   • BPresent a detailed technical specification of the CRM system to the sales director to prove that it is not too complex.
   • CFocus on gaining support from the sales team members, hoping they will influence the sales director.
   • DAsk the project sponsor to mandate the sales director's support for the project.
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