Task 5 Align Stakeholder Expectations PMP Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A project manager is starting a project to implement a new human resources system. The HR director expects the system to automate performance reviews, while the IT director expects minimal impact on existing infrastructure. The project manager needs to gather and document these expectations. Which technique is most effective?

   • AAsk the project sponsor to define the expectations for both directors.
   • BFacilitate a joint meeting between the HR and IT directors to align their expectations immediately.
   • CReview the project charter to infer the expectations.
   • DConduct interviews with the HR and IT directors to capture their expectations in detail.
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2. 22application · medium

   A project manager is leading a software upgrade that affects several departments. The IT director has high power and high interest, the finance manager has high power but low interest, the end users have low power but high interest, and the compliance officer has low power and low interest. The project manager has limited time for stakeholder engagement. Which stakeholder should receive the most proactive engagement?

   • AFinance manager
   • BCompliance officer
   • CIT director
   • DEnd users
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4. 23application · medium

   A project manager is initiating a project to upgrade the company's customer relationship management (CRM) system. The sales director expects the new system to include advanced analytics, while the IT director expects minimal integration effort. The project manager needs to document these expectations. Which technique is most appropriate?

   • AReview the project business case to infer the expectations.
   • BConduct one-on-one interviews with the sales and IT directors to capture their expectations in detail.
   • CFacilitate a joint meeting between the sales and IT directors to align their expectations immediately.
   • DAsk the project sponsor to summarize the expectations of both directors.
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5. 24application · medium

   A junior project coordinator struggles to communicate technical requirements to non-technical stakeholders, causing misunderstandings. The project manager wants to improve the coordinator's skills and better align stakeholder expectations. Which action best addresses this?

   • AAsk the coordinator to watch recorded meetings without any follow-up.
   • BPair the coordinator with a senior project manager who can model effective communication techniques.
   • CAssign the coordinator to a technical task to improve their technical knowledge.
   • DRemove the coordinator from stakeholder interactions to avoid further misunderstandings.
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6. 25application · medium

   A project manager wants to implement a mentoring program to help team members develop skills for aligning stakeholder expectations. Which activity is most aligned with this goal?

   • ACreate a checklist of stakeholder expectations for the team to follow.
   • BOrganize a role-playing exercise where team members practice handling difficult stakeholder conversations.
   • CSend team members to a general communication workshop.
   • DAssign team members to lead stakeholder meetings without any support.
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