Managing PMO Services PMI-PMOCP Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Which of the following is an example of a quality control measure for a PMO service?

   • ASending customer satisfaction surveys after service completion.
   • BAssigning a project manager to each service request.
   • CConducting peer reviews of deliverables before they are sent to the customer.
   • DCreating a detailed project schedule.
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2. 22application · medium

   A PMO wants to measure the efficiency of its project intake service. The PMO manager needs to track how quickly requests are processed and whether the service meets stakeholder expectations. Which set of KPIs would best serve this purpose?

   • ANumber of PMO staff, total budget, and number of projects in the portfolio.
   • BAverage processing time, stakeholder satisfaction score, and number of requests completed per week.
   • CNumber of training sessions held, number of templates updated, and number of meetings attended.
   • DNumber of escalations, number of complaints, and number of reworks.
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4. 23foundation · easy

   In a phased rollout plan, what is the role of milestones?

   • AThey serve as legal requirements for service deployment.
   • BThey define the final budget for the entire rollout.
   • CThey identify the team members responsible for each task.
   • DThey mark the completion of key phases or deliverables, providing checkpoints to assess progress.
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5. 24expert · hard

   A PMO wants to improve the efficiency of its project support service. The PMO has implemented several KPIs, but the team is struggling to meet them. The PMO manager suspects the KPIs are not aligned with the service's goals. What is the best way to address this?

   • AIncrease the targets for the KPIs to motivate the team to work harder.
   • BReview the KPIs with the team to ensure they are relevant, measurable, and aligned with the service objectives, and adjust them if needed.
   • CBenchmark the KPIs against other PMOs in the industry.
   • DRemove the KPIs and rely on qualitative feedback from stakeholders.
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6. 25application · medium

   A PMO offers a project status reporting service. The PMO manager notices that reports from different project managers vary in format and quality, causing confusion among stakeholders. The PMO wants to ensure consistent execution of this service. What should the PMO do first?

   • AWait for stakeholders to complain before making any changes.
   • BCreate a documented workflow and standard template for status reports, including quality checks and an escalation path for reporting issues.
   • CAsk each project manager to create their own report format and share it with the PMO.
   • DSend a reminder email to all project managers to follow the existing informal practice.
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