Managing PMO Services PMI-PMOCP Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A PMO is rolling out a new project intake service across a global organization. The service will affect all business units, but the rollout team has limited capacity. To minimize disruption and manage risk, the PMO decides to deploy the service in phases. Which approach best aligns with phased rollout planning?

   • AStart with a pilot in one business unit, evaluate the results, then roll out to other units in waves based on lessons learned.
   • BDeploy only to the largest business unit first, then skip the pilot and roll out to all others at once.
   • CRoll out to all units but delay the training until after the service is live.
   • DLaunch the service simultaneously in all business units to ensure consistent adoption from day one.
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   What is the primary purpose of a customer feedback system in a PMO?

   • ATo collect and analyze feedback to drive continuous improvement of services.
   • BTo document customer complaints for legal purposes.
   • CTo assign blame when service issues occur.
   • DTo replace the need for quality control measures.
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4. 8expert · hard

   A PMO's project reporting service is delivered by multiple analysts. The PMO wants to improve quality, but the team is already stretched thin. The PMO is considering implementing a quality control measure that does not add significant workload. What is the most effective approach?

   • AReduce the frequency of reports to once a quarter to allow more time for quality checks.
   • BImplement automated validation checks in the reporting tool and use a sampling-based peer review process.
   • CRely on customer feedback to identify quality issues after reports are issued.
   • DRequire a full peer review of every report before it is issued.
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5. 9application · medium

   A PMO wants to evaluate the efficiency of its project support service. The PMO manager is considering several KPIs. Which KPI would best indicate the efficiency of the service?

   • AAverage time to resolve a support ticket.
   • BNumber of escalations to senior management.
   • CTotal number of projects in the organization.
   • DNumber of support staff in the PMO.
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6. 10foundation · easy

   What should an escalation procedure clearly define?

   • AThe list of all customers who might escalate.
   • BThe budget for resolving escalated issues.
   • CThe criteria for escalation and the responsible parties at each level.
   • DThe exact solution for every possible issue.
   Reveal Solution Discussion Select an answer first