Managing PMO Services PMI-PMOCP Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A PMO provides a project closure service. The PMO wants to continuously improve the service based on customer input. Currently, feedback is collected only during annual surveys. What is the best way to create a more responsive feedback system?

   • AAsk project managers to informally share feedback during team meetings.
   • BWait for the annual survey results and then make all changes at once.
   • CUse the number of complaints as the only feedback mechanism.
   • DSend a short feedback survey after each project closure and review the results monthly to identify improvement actions.
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2. 12foundation · easy

   What is the main purpose of using KPIs in PMO service delivery?

   • ATo assign individual performance ratings to staff.
   • BTo replace the need for customer feedback.
   • CTo create a marketing report for external stakeholders.
   • DTo track and measure the efficiency and effectiveness of service delivery.
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4. 13foundation · easy

   Which of the following is an example of a resource that a PMO resource allocation system would manage?

   • AThe PMO's mission statement.
   • BCustomer satisfaction survey results.
   • CProject management software licenses.
   • DThe organization's strategic objectives.
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5. 14expert · hard

   A PMO is rolling out a new portfolio management service that will replace an existing manual process. The service is complex and will affect all project managers. The PMO has limited training resources and wants to minimize resistance to change. However, the executive sponsor wants the service fully operational within two months. What is the best approach?

   • ADelay the rollout until the next fiscal year to allow for more training time.
   • BRoll out to all project managers but provide self-paced online training only.
   • CRoll out the service to all project managers at once, with a single training session, to meet the two-month deadline.
   • DPilot the service with a small group of project managers, gather feedback, refine the service, then roll out to the rest in phases, while communicating the timeline to the sponsor.
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6. 15expert · hard

   A PMO provides a project audit service. The audit team is small, and audits are conducted by different team members each time. Recently, an audit report was criticized for missing key findings, and the PMO wants to ensure consistent quality and coverage. However, the PMO also wants to avoid overburdening the small team with excessive documentation. What is the best approach?

   • AAssign a single auditor to all audits to ensure consistency.
   • BUse a random sampling approach to audit only a subset of projects.
   • CConduct a peer review of every audit report before it is issued.
   • DCreate a detailed audit checklist and standard report template, and require all audits to follow the same process.
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