Identify Problem to Be Solved (e.g., Needs, Persona) PMI-CPMAI Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A financial services firm wants to detect fraudulent credit card transactions in real time. The data includes transaction amount, location, time, and merchant category. The firm has a large dataset of historical transactions labeled as 'fraud' or 'legitimate'. Which AI approach is the MOST suitable for this problem?

   • AA large language model (LLM) to read transaction descriptions.
   • BAn unsupervised clustering algorithm to group similar transactions.
   • CA supervised classification model (e.g., gradient boosting) trained on the labeled historical data.
   • DA rule-based system with fixed thresholds for amount and location.
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   During a stakeholder interview, a manager says, 'We spend too much time manually entering data into the system.' This statement is an example of:

   • AAn explicit pain point
   • BAn implicit pain point
   • CA solution requirement
   • DA persona definition
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A project team has drafted a problem statement: 'The customer onboarding process is inefficient and causes delays.' Before proceeding, the team wants to validate this statement with subject matter experts. Which validation approach is MOST effective?

   • APresent the problem statement to a group of customers and ask if they agree it is inefficient.
   • BConduct a survey of all employees to see if they think the process is inefficient.
   • CCompare the problem statement against industry benchmarks for onboarding times.
   • DReview the problem statement with the operations manager and ask for specific examples of delays and their root causes.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   A business problem involves predicting the future sales volume for the next quarter. Which AI pattern is most appropriate?

   • AClustering pattern
   • BForecasting pattern
   • CRecommendation pattern
   • DClassification pattern
   Reveal Solution Discussion Select an answer first
6. 25foundation · easy

   In process analysis for automation, which characteristic of a process step makes it a strong candidate for automation?

   • AThe step is highly repetitive and rule-based
   • BThe step requires high-level human judgment and creativity
   • CThe step occurs rarely and is unpredictable
   • DThe step involves subjective decision-making
   Reveal Solution Discussion Select an answer first