Identify Problem to Be Solved (e.g., Needs, Persona) PMI-CPMAI Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   What is the primary outcome of validating a problem statement with SMEs?

   • AConfirmation that the problem is correctly defined and worth solving
   • BA detailed project schedule
   • CA completed risk register
   • DA list of potential vendors
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   An insurance company processes claims. The process has five steps: (1) receive claim, (2) verify policy, (3) assess damage (requires human judgment), (4) calculate payout, (5) approve payment. The company wants to automate parts of this process. Which step is the LEAST suitable for full automation, and why?

   • AStep 3 (assess damage) because it requires human judgment and nuanced evaluation.
   • BStep 5 (approve payment) because it is the final step.
   • CStep 2 (verify policy) because it requires access to a legacy database.
   • DStep 4 (calculate payout) because it involves complex formulas.
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A software company is developing an AI-powered virtual assistant to help employees book travel. The project team has identified two user groups: (1) frequent travelers who book complex multi-city trips and (2) occasional travelers who book simple round-trip flights. The team is creating personas. Which persona definition is MOST useful for guiding the AI solution design?

   • AA persona for 'Sarah, the frequent traveler' who values speed, remembers past preferences, and needs to handle itinerary changes easily.
   • BA persona for 'The travel manager' who needs reporting and cost-control features.
   • CA persona for 'The IT administrator' who will maintain the assistant and needs API access.
   • DA persona for 'The average employee' who books travel occasionally and wants a simple interface.
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A customer service organization receives thousands of emails daily. The team wants to automatically categorize incoming emails into 'complaint', 'refund request', 'product question', or 'other' so they can route them to the correct department. Which AI pattern is the MOST appropriate for this problem?

   • AA recommendation system that suggests similar emails.
   • BAn anomaly detection model that flags unusual emails.
   • CA generative AI model that drafts a response to each email.
   • DA supervised text classification model trained on labeled email examples.
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A hospital is deploying an AI system to help nurses prioritize patient alerts. The system will be used by nurses on a busy ward. The project team is defining the primary persona. Which persona description is MOST relevant for designing the AI system's user interface?

   • AA persona for 'Dr. Chen, the attending physician' who needs detailed diagnostic information.
   • BA persona for 'The patient' who receives the care.
   • CA persona for 'Nurse Rodriguez, a shift nurse' who is often interrupted, works in a high-stress environment, and needs to quickly understand which alert is most urgent.
   • DA persona for 'The hospital IT administrator' who manages system access and uptime.
   Reveal Solution Discussion Select an answer first