Manage the Claims Process PMI-CP Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   Which of the following is a key intervention point for achieving early resolution of a claim?

   • AImmediately upon notice of a potential claim
   • BWhen the claim amount exceeds a certain threshold
   • COnly after formal arbitration begins
   • DAfter the project is completed
   Reveal Solution Discussion Select an answer first
2. 27foundation · easy

   Which dispute resolution technique is typically the most formal and results in a legally binding decision made by a judge?

   • AMediation
   • BNegotiation
   • CLitigation
   • DArbitration
   Reveal Solution Discussion Select an answer first
4. 28foundation · easy

   How does the risk management framework help in reducing claims?

   • ABy eliminating all risks from the project
   • BBy transferring all risks to the contractor
   • CBy documenting risks after they occur
   • DBy identifying and mitigating risks that could lead to disputes before they occur
   Reveal Solution Discussion Select an answer first
5. 29expert · hard

   A contractor and owner are in a dispute over a change order that was never signed. The contractor performed the work and is now claiming payment. The contract requires all changes to be in writing and signed by both parties. The owner refuses to pay, citing the lack of a signed change order. The contractor argues that the owner's project manager verbally approved the work and that the owner benefited from the work. Which dispute resolution technique would best resolve this issue while preserving the business relationship?

   • ANegotiation, but only if the contractor waives its claim.
   • BMediation, to allow a neutral third party to facilitate a negotiated settlement.
   • CLitigation, to establish a legal precedent for verbal change orders.
   • DArbitration, to obtain a binding decision on the enforceability of the verbal approval.
   Reveal Solution Discussion Select an answer first
6. 30expert · hard

   A project manager is investigating a series of claims on a project. The claims all stem from delays in the approval of shop drawings. The project manager suspects the root cause is a bottleneck in the approval process. Which analysis technique would best confirm the root cause?

   • AProcess mapping of the shop drawing approval workflow to identify delays and bottlenecks.
   • BReviewing the claims to determine which party is responsible for the delays.
   • CInterviewing the contractor to ask why they submitted incomplete shop drawings.
   • DComparing the number of claims to industry averages for shop drawing approvals.
   Reveal Solution Discussion Select an answer first