Manage the Claims Process PMI-CP Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A construction firm is analyzing lessons learned from past projects to identify areas that lead to claims. The analysis reveals that most claims arise from ambiguous specifications and poor site investigation. The firm wants to use this analysis to improve future projects. Which action would be most effective?

   • AIncrease the contingency budget for all future projects to cover potential claims.
   • BUpdate the standard contract templates to include more detailed specifications and site investigation requirements.
   • CCreate a claims database to track future claims.
   • DRequire all project managers to attend a workshop on claims management.
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   Which scenario is most likely to trigger a claim rather than a change order?

   • AThe project manager updates the project schedule to reflect a delay
   • BThe contractor submits a monthly progress invoice
   • CThe owner directs a change in the project specifications, and the contractor agrees to the new price
   • DThe contractor encounters unforeseen site conditions and seeks additional payment, but the owner disputes the entitlement
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A contractor has submitted a claim for additional payment due to an owner-caused delay. The project manager believes the claim has merit but wants to resolve it quickly to avoid project disruption. The contract allows for negotiation and mediation. What should the project manager do to achieve early resolution?

   • AImmediately escalate the claim to arbitration to ensure a binding decision.
   • BWait for the contractor to provide more documentation before taking any action.
   • CReject the claim to encourage the contractor to withdraw it.
   • DSchedule a negotiation meeting with the contractor to discuss the claim and explore a settlement.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   Which practice is most effective in preventing claims and disputes on a construction project?

   • AAvoiding all changes to the project scope
   • BDeferring all decisions to the project owner
   • CLimiting communication to written correspondence only
   • DMaintaining clear and consistent documentation of all project communications and decisions
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A project manager is analyzing a series of claims from a completed project. The claims all relate to delays in obtaining permits from local authorities. The project manager wants to identify the root cause to prevent similar claims on future projects. Which approach would best determine the root cause?

   • ACompare the number of claims to industry benchmarks for permit delays.
   • BIncrease the project schedule contingency to absorb future permit delays.
   • CConduct a root cause analysis using a fishbone diagram to explore permit-related factors.
   • DReview the claims to determine which contractor was at fault for the delays.
   Reveal Solution Discussion Select an answer first