Design the Outcomes Process MSP-FOUNDATION-5TH-EDITION Practice Questions (Page 6)

Questions 26–30

1. 26application · medium

   A government agency is starting an MSP programme to digitise citizen services. The programme team is about to begin the design the outcomes process. The vision statement has been approved, but the benefits management strategy has not yet been created. What is the most appropriate action?

   • AProceed with the design the outcomes process, using the approved vision as the primary input and informing the later benefits management work.
   • BSkip the design the outcomes process and move directly to defining benefits in the benefits management strategy.
   • CDelay the design the outcomes process until the benefits management strategy is fully documented.
   • DAsk the SRO to revise the vision to include measurable outcome targets before proceeding.
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2. 27expert · hard

   A manufacturing company is running an MSP programme to introduce a new ERP system. The business change manager has defined outcomes and measures, but the SRO notices that the measures are mostly activity-based (e.g., 'number of training sessions delivered') rather than outcome-based. The SRO wants the process to be more effective. What should the SRO do?

   • AChallenge the business change manager to redefine the measures so they reflect the actual change in behaviour or capability expected.
   • BAccept the measures because they are easy to track and provide evidence of progress.
   • CAsk the programme manager to add more activities to the plan to increase the measure counts.
   • DMove the responsibility for defining measures to the programme office.
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4. 28application · medium

   A university is running an MSP programme to introduce a new student portal. During the design the outcomes process, the team is defining outcomes. The organisation theme is being applied, and the team is considering the impact on staff roles. Which action best reflects the organisation theme?

   • AInvolve the business change managers and HR representatives to understand how staff roles will change.
   • BDefine outcomes that avoid any change to staff roles to reduce resistance.
   • CAsk the programme office to document the role changes without consultation.
   • DFocus only on the technical implementation of the portal.
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5. 29application · medium

   A media company is running an MSP programme to launch a new streaming service. The team has completed the design the outcomes process and is about to move to the next process. Which item should the team have as an output of the design the outcomes process?

   • AA risk register containing all programme-level risks.
   • BA blueprint describing the target operating model for the streaming service.
   • CA detailed project schedule for building the streaming platform.
   • DA list of all stakeholders and their communication preferences.
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6. 30application · medium

   A retail bank is running an MSP programme to introduce a new mobile banking app. During the design the outcomes process, the programme team drafts a set of candidate outcomes. The SRO asks the team to ensure the outcomes are measurable and aligned to the vision. Which action best satisfies this request?

   • ADefine each outcome with a corresponding key performance indicator and a baseline and target value.
   • BConfirm the outcomes are achievable within the programme's agreed timescales and budget.
   • CDocument the outcomes in the business case and link them to the programme's financial tolerances.
   • DList the benefits that will result from each outcome and assign a benefits owner.
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