Information You Give a Customer After Deploying a Solution CERTIFIED-IMPLEMENTATION-ENGINEER-SAN-E-SERIES Practice Questions (Page 5)

Questions 21–23

1. 21application · medium

   A customer's IT staff has just taken over management of a newly deployed E-Series SAN. They are concerned about what to do if a disk fails or performance degrades. They also want to know who to contact for support. What should you include in the handover documentation?

   • AA troubleshooting guide with common issues and a support contact list.
   • BA copy of the SAN configuration backup file.
   • CA detailed bill of materials and warranty information for all hardware.
   • DA performance baseline report from the initial deployment.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A customer has just deployed an E-Series SAN for a new virtualized server environment. The customer's project manager wants a single package of documents that will help the IT team understand the solution, operate it daily, and know what to do if issues arise. Which set of documents should you provide?

   • APerformance baseline, capacity report, and firmware release notes.
   • BConfiguration records, change management process, and warranty information.
   • CBill of materials, network diagrams, and purchase order.
   • DSolution overview, operational procedures, and troubleshooting guide.
   Reveal Solution Discussion Select an answer first
3. 23foundation · easy

   What should be included in the operational procedures documentation for an E-Series SAN to guide the customer in performing routine backups?

   • AA list of all support phone numbers
   • BStep-by-step instructions for initiating and verifying a backup
   • CA record of all past configuration changes
   • DA diagram of the SAN topology
   Reveal Solution Discussion Select an answer first