Information You Give a Customer After Deploying a Solution CERTIFIED-IMPLEMENTATION-ENGINEER-SAN-E-SERIES Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A customer has just deployed an E-Series SAN and is planning to hand over the system to their own staff. They want to ensure the staff has everything needed to manage the system independently, including understanding the solution, handling issues, and knowing the initial configuration. Which set of documents should you provide?

   • AOperational procedures guide, bill of materials, and warranty information.
   • BSolution overview, troubleshooting guide, and configuration records.
   • CNetwork diagrams, purchase order, and firmware release notes.
   • DChange management process, performance baseline, and support contacts.
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2. 12foundation · easy

   Which of the following is a key purpose of providing post-deployment documentation to a customer of an E-Series SAN solution?

   • ATo replace the need for any future vendor support
   • BTo provide a legal contract between the customer and the vendor
   • CTo serve as a marketing document for the vendor's product line
   • DTo enable the customer to independently operate and maintain the solution
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4. 13foundation · easy

   What should be included in the troubleshooting and support documentation provided to a customer of an E-Series SAN solution?

   • AA copy of the vendor's marketing strategy
   • BContact information for the support team and escalation procedures
   • CA list of all employee names in the customer's IT department
   • DA detailed bill of materials for the entire solution
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5. 14expert · hard

   A customer has deployed an E-Series SAN and has a troubleshooting guide and support contacts. However, the customer's IT team has made several configuration changes since the deployment, and the troubleshooting guide references the original configuration. This has caused confusion during a recent incident. The customer wants to ensure that the troubleshooting guide remains accurate. What should you do?

   • AProvide a new support contact list and recommend they call support for any issue.
   • BUpdate the troubleshooting guide to reflect the current configuration and establish a process to review and update it after any configuration change.
   • CProvide a new solution overview document that reflects the current architecture.
   • DProvide a new configuration record that reflects the current state and tell the customer to use that instead of the troubleshooting guide.
   Reveal Solution Discussion Select an answer first
6. 15expert · hard

   A customer has deployed an E-Series SAN and has a configuration record and a change management process. However, the customer's IT team has been making changes without following the process, and the configuration record is now outdated. The customer wants to ensure that the configuration record is always accurate and that the change management process is followed. What should you do?

   • AProvide a new operational procedures guide that includes instructions for updating the configuration record.
   • BWork with the customer to reinforce the change management process and update the configuration record to reflect the current state.
   • CProvide a new solution overview document that reflects the current architecture.
   • DProvide a new configuration record that reflects the current state and tell the customer to use that.
   Reveal Solution Discussion Select an answer first