Information You Give a Customer After Deploying a Solution CERTIFIED-IMPLEMENTATION-ENGINEER-SAN-E-SERIES Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   Which of the following is an example of a routine maintenance task that should be documented in the operational procedures for an E-Series SAN?

   • ANegotiating a support contract
   • BCreating a marketing brochure
   • CDesigning a new SAN architecture
   • DReplacing a failed power supply
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A customer's storage team is responsible for the daily operation of an E-Series SAN. They have an operational procedures guide, but they are struggling with a recurring backup failure. The guide does not include troubleshooting steps for backup failures. The customer wants to resolve this issue quickly and prevent it from happening again. What should you do?

   • AProvide a support contact list and recommend they call vendor support for backup failures.
   • BProvide a separate troubleshooting guide that covers all SAN issues, including backup failures.
   • CProvide a configuration record to help them identify the backup configuration.
   • DUpdate the operational procedures guide to include a backup troubleshooting section with common failure scenarios and resolution steps.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   After deploying an E-Series SAN for a manufacturing company, the customer's IT manager asks for a record of the initial configuration and a process for documenting future changes. What should you provide?

   • AAn operational procedures guide for day-to-day tasks.
   • BA solution overview document that describes the SAN architecture.
   • CA troubleshooting guide for common SAN issues.
   • DA configuration record and a change management process document.
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   After completing the deployment of an E-Series SAN solution, which document should be included in the customer handover package to describe the physical and logical layout of the storage system?

   • ASolution overview document
   • BTroubleshooting guide
   • CChange management log
   • DOperational procedures manual
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   Which of the following is a key element of a troubleshooting guide for an E-Series SAN?

   • AA list of all network switch IP addresses
   • BThe complete history of all firmware updates
   • CCommon error messages and their resolutions
   • DA description of the SAN's physical layout
   Reveal Solution Discussion Select an answer first