A user is unable to sign in to Teams and receives an error that the account is temporarily unavailable. You need to diagnose the issue. What should you do first?

Check the user's network connection

Run the Teams Sign-In Diagnostics tool from the Teams admin center

A user reports that the Teams client is slow to load and frequently crashes. You need to assess the client health and take action. What should you do first?

Check the client health in the Teams admin center for the user's device

Collect client logs and submit them to Microsoft

A user reports that Teams is displaying outdated information and cached files. You need to resolve the issue without losing the user's sign-in session. What should you do?

Sign out and sign back in to Teams

Clear the Teams client cache while the client is closed

Collect client logs and submit them to Microsoft

Your organization is rolling out the Teams desktop client to a group of users. One user reports that the client fails to install with an error, and you suspect the user's local cache is corrupted from a previous installation. You need to resolve the issue with minimal disruption to the user's profile data. What should you do first?

Check the Teams admin center client health page for the user.

Uninstall Teams completely and reinstall using the machine-wide installer.

Collect client-side logs and submit them to Microsoft Support.

Clear the Teams cache by deleting the contents of the %appdata%\Microsoft\Teams folder, then retry the installation.

A user cannot sign in to Teams and receives an error that the account is blocked. The user can sign in to other Microsoft 365 services. You need to resolve the sign-in issue. What should you do first?

Check the user's account status in the Microsoft 365 admin center and unblock if necessary

Collect client logs and analyze them for authentication errors

Microsoft 365 Certified:Teams Administrator Associate

Domain 4Objective 2

Troubleshoot Audio, Video, and Client Issues MS-700 Practice Questions (Page 2)

Part of the Monitor, report on, and troubleshoot Teams domain, which accounts for 15–20% of the MS-700 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~6–13 in this domain), expect 3–7 from this objective — we provide 34 practice questions to prepare you well beyond it. (estimate)

34questions here

7free pages

8concepts

15–20%of the exam

Questions 6–10

6application · medium
A user is unable to sign in to Teams and receives an error that the account is temporarily unavailable. You need to diagnose the issue. What should you do first?
Select an answer first
7application · medium
A user reports that the Teams client is slow to load and frequently crashes. You need to assess the client health and take action. What should you do first?
Select an answer first
8application · medium
A user reports that Teams is displaying outdated information and cached files. You need to resolve the issue without losing the user's sign-in session. What should you do?
Select an answer first
9expert · hard
Your organization is rolling out the Teams desktop client to a group of users. One user reports that the client fails to install with an error, and you suspect the user's local cache is corrupted from a previous installation. You need to resolve the issue with minimal disruption to the user's profile data. What should you do first?
Select an answer first
10expert · hard
A user cannot sign in to Teams and receives an error that the account is blocked. The user can sign in to other Microsoft 365 services. You need to resolve the sign-in issue. What should you do first?
Select an answer first

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