An organization has deployed a Copilot Studio agent that uses a Power Automate flow to process leave requests. Recently, users report that the agent sometimes says 'Something went wrong' without completing the request. You need to identify the root cause. What should you do first?

Re-publish the agent to ensure the latest version of the flow is being used.

Open the agent's analytics page and review the flow run history to see which steps failed and what error messages were returned.

Check the connector's permissions in the Microsoft 365 admin center to ensure the flow has access to the leave system.

Ask users to provide screenshots of the error so you can manually reproduce the issue in a test environment.

An organization's Copilot Studio agent uses a custom action to create tickets in a CRM. Users report that sometimes the ticket is created but the agent says it failed. You need to monitor the agent flows to identify the issue. What should you do first?

Ask users to provide screenshots of the agent's response when the issue occurs.

Re-run the flow manually in the test canvas and observe the output.

Review the analytics dashboard in Copilot Studio, focusing on the 'Error' and 'Action' metrics for the specific flow.

Check the CRM's audit log to see if tickets were created, and compare timestamps with user complaints.

In a human-in-the-loop agent flow, where is human intervention typically placed?

At points where a decision or approval is required

Only at the end of the flow to review the final output

At the very beginning of the flow before any processing

Never, because flows are fully automated by design

Which of the following is a common error handling technique in agent flows?

Deleting the flow automatically

Ignoring the error and continuing to the next step

Increasing the timeout for all actions

Retrying the failed action after a delay

Microsoft Certified:AI Agent Builder Associate

Domain 1Objective 2

Create and Monitor Agent Flows in Copilot Studio AB-620 Practice Questions (Page 5)

Part of the Plan and configure agent solutions domain, which accounts for 30–35% of the AB-620 exam. Microsoft does not publish an official question count, but from its 120-minute exam (~50–80 total, ~15–28 in this domain), expect 5–9 from this objective — we provide 28 practice questions to prepare you well beyond it. (estimate)

28questions here

6free pages

8concepts

30–35%of the exam

Questions 21–25

21application · medium
An organization has deployed a Copilot Studio agent that uses a Power Automate flow to process leave requests. Recently, users report that the agent sometimes says 'Something went wrong' without completing the request. You need to identify the root cause. What should you do first?
Select an answer first
22application · medium
An organization's Copilot Studio agent uses a custom action to create tickets in a CRM. Users report that sometimes the ticket is created but the agent says it failed. You need to monitor the agent flows to identify the issue. What should you do first?
Select an answer first
23foundation · easy
Which component in Copilot Studio is used to create an agent flow that automates a series of actions?
Select an answer first
24foundation · easy
In a human-in-the-loop agent flow, where is human intervention typically placed?
Select an answer first
25foundation · easy
Which of the following is a common error handling technique in agent flows?
Select an answer first

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