Types of External Relationships CTEL-TM-OTM Practice Questions (Page 5)

Questions 21–23

1. 21expert · hard

   A test manager is managing a test program for a software product that is used by multiple customers. One major customer has requested a specific test report format that differs from the standard format. The test manager must decide whether to accommodate the request. What is the most important factor to consider?

   • AThe preferences of the test team
   • BThe customer's position in the market
   • CThe standard format is always the best choice
   • DThe impact on the test schedule and resources
   Reveal Solution Discussion Select an answer first
2. 22expert · hard

   A test manager is working with an external supplier who provides a test management tool. The supplier has a history of missing deadlines for feature requests. The test manager needs a new feature to support a critical test campaign. What is the most effective way to manage this relationship to increase the likelihood of timely delivery?

   • AEstablish a service-level agreement (SLA) with clear deadlines and escalation paths
   • BThreaten to switch to a different supplier if the feature is not delivered on time
   • CAsk the supplier to provide the feature for free as a goodwill gesture
   • DAccept the supplier's timeline without question to maintain a good relationship
   Reveal Solution Discussion Select an answer first
3. 23application · medium

   A test manager is leading a project for a retail company. The company has a customer who is a major retailer and requires that all test results be shared with them. The test manager also uses a supplier for test data and a subcontractor for load testing. Which external relationship is the customer in this scenario?

   • AThe subcontractor who performs load testing
   • BThe major retailer who requires test results
   • CThe test manager's own company
   • DThe supplier who provides test data
   Reveal Solution Discussion Select an answer first