Engaging Stakeholders CTEL-TM-MTT Practice Questions (Page 7)

Questions 31–35

1. 31foundation · easy

   What is the primary purpose of performing stakeholder identification and analysis at the start of a test project?

   • ATo understand the interests, influence, and communication needs of all parties affected by or involved in testing
   • BTo determine which stakeholders should receive the final test summary report
   • CTo ensure that all stakeholders have equal decision-making authority in the test process
   • DTo assign test tasks to stakeholders based on their technical expertise
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2. 32expert · hard

   A test manager is developing a communication plan for a large, distributed project. The project has stakeholders in three different time zones, including executives who want monthly summaries, developers who want daily updates, and business users who want weekly summaries. The test manager has a limited budget for communication tools and must choose between a project wiki, email distribution lists, and a video conferencing tool. The test manager must also ensure that all stakeholders receive the information they need without being overwhelmed. What is the most effective communication plan?

   • AUse email for all communication, sending daily updates to developers, weekly summaries to business users, and monthly summaries to executives.
   • BUse video conferencing for all communication, holding daily meetings that all stakeholders are invited to attend.
   • CUse a project wiki for all information and send email notifications to stakeholders when new content is posted, with different frequencies for different groups.
   • DUse email for executives and business users, and a wiki for developers, with no cross-notification between the two.
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4. 33application · medium

   A test manager needs to communicate a delay in the test schedule to two different stakeholders: the project sponsor and the development team. The sponsor is concerned about the release date, while the developers are concerned about their workload and the impact on their next sprint. How should the test manager tailor the communication?

   • AInform the sponsor of the impact on the release date and the mitigation plan, and discuss with the developers the impact on their sprint and workload.
   • BOnly inform the sponsor of the delay, since they are the primary stakeholder, and let them inform the development team.
   • CSend the same detailed email to both the sponsor and the development team explaining the delay and its causes.
   • DWait until the delay is resolved before communicating it to either stakeholder to avoid unnecessary concern.
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5. 34application · medium

   A test manager must present the results of a system test cycle to the executive steering committee. The testing revealed 15 open defects, including 2 critical ones that will delay the release. The executives are primarily concerned with the business impact and release date. How should the test manager present this information?

   • AStart with a detailed list of all 15 defects, their technical causes, and the development team's proposed fixes.
   • BBegin with a high-level summary of the release impact, including the two critical defects and their effect on the planned date, then offer to provide details.
   • CDistribute the full defect report and ask the executives to read it before the meeting, then only discuss questions.
   • DPresent only the positive aspects of the test cycle and mention the critical defects only if directly asked.
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6. 35foundation · easy

   Which element is typically included in a stakeholder communication plan?

   • AThe list of all test environment configurations
   • BThe names of all test team members and their roles
   • CThe detailed test case design techniques
   • DThe frequency and format of status reports
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