Engaging Stakeholders CTEL-TM-MTT Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   What is the benefit of engaging stakeholders collaboratively in test planning?

   • AIt ensures that the test plan is approved without any changes
   • BIt leverages diverse perspectives to improve test coverage and buy-in
   • CIt allows the test manager to delegate all planning tasks
   • DIt reduces the need for test documentation
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   During a test phase, the development lead insists that a defect is 'not a bug' and refuses to fix it, while the business analyst insists it is a critical issue that blocks user acceptance. The test manager must resolve this conflict. What is the most constructive first step?

   • ASide with the business analyst because the defect affects the user experience.
   • BFacilitate a meeting between the development lead and business analyst to review the defect's impact and agree on a resolution.
   • CSide with the development lead because they have the technical expertise to judge the defect.
   • DEscalate the issue directly to the project sponsor and let them decide.
   Reveal Solution Discussion Select an answer first
4. 13expert · hard

   A test manager is leading testing for a new mobile banking app. The product owner wants to release the app in six weeks and has stated that all features must be tested. The test manager estimates that full testing of all features will take eight weeks. The product owner is unwilling to extend the release date. The test manager must find a way to manage expectations and deliver value. What is the most effective approach?

   • AWork with the product owner to prioritize features and testing effort, focusing on the most critical features for the release and deferring less critical ones.
   • BTell the product owner that the release date must be extended to eight weeks, without offering alternatives.
   • CAgree to the six-week timeline and test as much as possible, hoping that critical defects are found.
   • DReduce the testing effort for all features equally to fit the six-week timeline.
   Reveal Solution Discussion Select an answer first
5. 14foundation · easy

   What is the primary purpose of a stakeholder communication plan in test management?

   • ATo record all defects found during testing
   • BTo define what, when, how, and to whom test information will be communicated
   • CTo assign testing tasks to team members
   • DTo document the test schedule and resource allocation
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   What role does active listening play in building rapport with stakeholders?

   • AIt speeds up meetings by allowing the test manager to interrupt
   • BIt demonstrates respect and helps understand stakeholder perspectives
   • CIt helps the test manager formulate a rebuttal to stakeholder concerns
   • DIt ensures that the test manager speaks more than the stakeholder
   Reveal Solution Discussion Select an answer first