Engaging Stakeholders CTEL-TM-MTT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A test manager is planning communication for a six-month project. The project has a steering committee that meets monthly, a development team that needs immediate notification of critical defects, and business users who require a summary after each test cycle. The test manager must define the communication approach in the project plan. What should the test manager do first?

   • AAsk the project sponsor to define the communication needs for all stakeholder groups.
   • BDocument the communication plan, including the audience, content, frequency, and channel for each type of information.
   • CEstablish a daily stand-up meeting with all stakeholders to ensure everyone is informed of project status.
   • DWait until the first test cycle is complete to determine what information stakeholders actually need.
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2. 7expert · hard

   A test manager is assigned to a project that has been running for three months. The previous test manager left, and the new test manager discovers that the project has a large number of stakeholders, including the project sponsor, the product owner, the development team, the operations team, the customer's IT department, and a regulatory body. The previous test manager only communicated with the project sponsor and the development team, and there have been complaints from the operations team and the customer's IT department about being left out of testing decisions. The regulatory body has not been involved at all. The test manager must improve stakeholder engagement. What is the most critical first step?

   • AAsk the project sponsor to identify the key stakeholders and their needs, since the sponsor has been involved from the start.
   • BConduct a comprehensive stakeholder analysis to identify all stakeholders, their interests, influence, and communication needs.
   • CImmediately add the operations team and customer's IT department to the existing weekly status report distribution list.
   • DSchedule a meeting with the regulatory body to understand their requirements before doing anything else.
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4. 8application · medium

   A test manager is planning the test approach for a new customer relationship management (CRM) system. The business users have extensive knowledge of the existing processes, and the developers have deep technical expertise. The test manager wants to ensure the test plan is realistic and comprehensive. What is the most effective way to engage these stakeholders collaboratively?

   • ACreate the test plan independently and then present it to stakeholders for approval.
   • BAsk the business users to define all test scenarios and the developers to review them for technical feasibility.
   • CConduct a workshop with business users and developers to jointly define test scenarios, priorities, and acceptance criteria.
   • DDelegate the test plan creation to a senior tester who has experience with CRM systems.
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5. 9foundation · easy

   What is the purpose of managing stakeholder expectations regarding test scope?

   • ATo ensure stakeholders understand what will and will not be tested
   • BTo reduce the need for test documentation
   • CTo assign blame if defects are found
   • DTo increase the number of test cases executed
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6. 10application · medium

   A test manager has successfully delivered a major release with the help of business users who participated in user acceptance testing (UAT). The project is now moving into a maintenance phase with a new release planned in six months. What is the most effective way to maintain the relationship with these business users?

   • ASchedule periodic check-ins with the business users to share lessons learned, gather feedback, and discuss upcoming testing needs.
   • BAdd the business users to the daily defect report distribution list so they stay informed of all testing activities.
   • CSend a thank-you note after the release and then wait until the next release to contact them again.
   • DAsk the business users to join the development team's daily stand-up meetings to stay engaged.
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