Planning and Preparation CT-UT Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A researcher has written a test script and set up the lab for a usability study. Before inviting real participants, they run a session with a colleague. During this session, the colleague struggles to understand one of the task instructions, and the screen recording software fails to capture the audio. What should the researcher do?

   • AChange the task instruction but do not re-run the pilot, as the recording issue is a technical problem that is likely resolved.
   • BProceed with the real sessions since the pilot identified the issues and the researcher can adapt during the actual test.
   • COnly fix the recording issue and keep the task instruction as is, since the colleague is not a real user.
   • DFix the task instruction, resolve the recording issue, and run another pilot session to confirm everything works.
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2. 17application · medium

   A fintech startup is redesigning its mobile banking app. The product manager wants to know whether users can complete a peer-to-peer payment in under two minutes. The team has a budget for 8 participants and needs results in two weeks. Which test plan component should be prioritized to ensure the study directly answers this question?

   • AA detailed task scenario that asks participants to send money to a contact using the app
   • BA detailed moderator script with verbatim introductions and consent language
   • CA comprehensive participant demographic questionnaire to ensure a representative sample
   • DA logistics section specifying the lab room layout and recording equipment
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4. 18application · medium

   A usability team is planning a study for a new desktop application used by accountants. The target users are spread across three different cities, and the team has a small budget. The primary research goal is to identify navigation issues. Which setup is most appropriate?

   • AIn-person sessions in a single lab in the headquarters city
   • BRemote moderated sessions using screen-sharing software
   • CA portable lab that travels to each city
   • DUnmoderated remote sessions where participants record their screens
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5. 19expert · hard

   A researcher is designing a usability test for a complex software application. They have 10 tasks, but the test session is limited to 60 minutes. Some tasks are critical to the business, while others are less important. The researcher wants to maximize coverage of critical features while minimizing participant fatigue. What is the most appropriate strategy?

   • APrioritize the critical tasks, estimate the time for each, and include as many as fit in the session, placing the most critical early.
   • BInclude all 10 tasks and shorten the time for each to fit the 60-minute session.
   • CRandomize the order of all 10 tasks to avoid order effects.
   • DAsk participants to complete all 10 tasks but allow them to skip tasks they find too difficult.
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6. 20expert · medium

   A usability test plan is being reviewed by stakeholders. The plan states the objective is to 'improve the user experience.' A stakeholder points out that this is too vague and asks for a measurable objective. Which revision is most appropriate?

   • AGather feedback on the overall look and feel of the website.
   • BIdentify any problems users have with the website.
   • CDetermine whether users can complete the checkout process in under three minutes with no errors.
   • DTest the website with a diverse group of users.
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