Quality and Best Practices CT-UT Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A usability testing team is about to start a series of sessions. The project manager wants to ensure that the test is conducted according to the plan and that any issues are caught and fixed during the sessions. Which combination of activities best represents quality control in this context?

   • AAnalyzing the final data and comparing it to industry benchmarks.
   • BConducting a pilot test and reviewing the test plan with stakeholders.
   • CObserving sessions in real-time and providing immediate feedback to the facilitator.
   • DSending a satisfaction survey to participants after the test.
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2. 2expert · hard

   A usability team is planning a test for a new software product. They have a limited budget and need to decide between conducting a pilot test or increasing the number of participants. Which decision best balances quality and cost?

   • AIncrease the number of participants to 20 and skip the pilot test to get more data.
   • BConduct a pilot test with 3 participants and then use the remaining budget for 10 actual participants.
   • CSkip the pilot test and use the saved budget to recruit 15 participants instead of 10.
   • DConduct only the pilot test and use the findings as the final results.
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4. 3expert · hard

   A usability team is testing a new e-commerce website. They have recruited 10 participants, but 3 of them are friends of the developer and are likely to give overly positive feedback. The team wants to ensure the test results are objective and unbiased. Which approach is most effective in mitigating this bias?

   • AConduct the test with the friends but do not include their data in the final report.
   • BExclude the 3 friends from the test and recruit 3 new participants who have no connection to the team.
   • CKeep the friends in the test but remind them to be honest and critical.
   • DWeight the responses of the friends less heavily in the analysis.
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5. 4application · medium

   A usability team is preparing to test a new mobile banking app. They have a detailed test plan, but during the pilot test they notice that the facilitator sometimes rephrases tasks, and the note-taker misses some observations. The team wants to ensure that the actual test sessions are conducted consistently and that data collection is reliable. Which quality control measure should they implement first?

   • AIncrease the number of participants to 20 to ensure statistical significance of the results.
   • BCreate a detailed moderator's guide with scripted prompts and train all facilitators to follow it exactly.
   • CAsk the note-taker to record only the most critical observations to reduce workload.
   • DConduct a second pilot test with a different group of participants to confirm the test design.
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6. 5foundation · easy

   What is the primary difference between quality assurance and quality control in usability testing?

   • AQuality assurance focuses on processes, while quality control focuses on the quality of the test outputs.
   • BQuality assurance is about data accuracy, while quality control is about stakeholder satisfaction.
   • CQuality assurance is performed after the test, while quality control is performed before the test.
   • DQuality assurance is reactive, while quality control is proactive.
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