Post-Implementation Review CISA Practice Questions (Page 8)

Questions 36–40

1. 36expert · hard

   A company implemented a new CRM system with the expected benefit of increasing sales by 10%. The post-implementation review is conducted six months after go-live. Sales have increased by 8% during this period. However, the company also launched a major marketing campaign during the same period. What is the most appropriate conclusion for the IS auditor to make?

   • AThe system has achieved its expected benefits because sales increased.
   • BThe system should be replaced because it did not meet the 10% target.
   • CThe benefits realization is uncertain because the sales increase may be attributable to the marketing campaign, not the system.
   • DThe system has failed to achieve its expected benefits because sales increased by only 8%, not 10%.
   Reveal Solution Discussion Select an answer first
2. 37foundation · easy

   Which of the following is a key performance criterion evaluated in a post-implementation review?

   • AVendor support contract terms
   • BUser interface color scheme
   • CNumber of training sessions conducted
   • DResponse time
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4. 38foundation · easy

   Which method is most appropriate for measuring user satisfaction with a system?

   • AAnalyzing system log files for error rates
   • BReviewing the project's original business case
   • CConducting user surveys and interviews
   • DPerforming a code review of the application
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5. 39foundation · easy

   When is the most appropriate time to conduct a post-implementation review?

   • AAfter a sufficient period of stable operation, typically 3-6 months post-implementation
   • BImmediately after the system goes live to capture initial user reactions
   • CAt the end of the system's life cycle, just before decommissioning
   • DOnly when a major system failure occurs
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6. 40application · medium

   An IS auditor is conducting a post-implementation review of a new document management system. The auditor wants to understand how users interact with the system and identify any usability issues. Which of the following techniques would be most effective for this purpose?

   • AReview system logs to see how often users access the system.
   • BConduct focus groups with a sample of users to discuss their experiences and challenges.
   • CAnalyze the system's response times and throughput.
   • DReview the project's change management documentation.
   Reveal Solution Discussion Select an answer first